Richard Hartley is CEO and co-founder at technology start-up Cytora
January 2013 to present
CEO and co-founder, Cytora
October 2011 to December 2012
Product manager, Ebaotech Corporation
2010 to 2011
MSc political science and government, University College London
2007 to 2010
BA history, University of Manchester
What has been the biggest challenge in your career to date?
Deciding on what is most important, and saying no to everything else.
What would be your advice to other newcomers in the industry?
Make sure you truly understand the industry – through their lens and in their language – otherwise you will never solve the problems within it.
Do you have a role model or mentor and what have you learnt from them?
Paul Forster, senior advisor and co-founder at Indeed, which is one of our investors. Paul taught me that to build a successful business, you must be focused on solving problems for your customers.
How has your view of the insurance industry changed since you started?
The insurance industry is one of the most vital social functions, allowing people to take risks and change the status quo. In many ways, entrepreneurship and insurance are similar: both focus on calculated risk-taking under conditions of uncertainty. Insurance is also one of the most intellectually interesting industries, built on the foundation of probability.
Where do you hope to be in 10 years?
In 10 years I want to establish Cytora as an institution in an insurance industry that is powered by data rather than subjective beliefs. I’d also like to have started a company that becomes a breeding ground for many other impressive companies that emerge from the spirit, ethic and exchange of diverse ideas between the team members within Cytora.
“Richard’s drive to solve challenging problems for insurance by leveraging new technology permeates every aspect of Cytora. He has an intuitive understanding of the challenges insurers face.”
Aeneas Wiener, chief technology officer and co-founder, Cytoraext.
Zurich disappointed in new #discountrate. David Nichols, Ch Claims Officer: "The failure to change the discount rate to a balanced level will only serve to increase the cost and, therefore, affordability of certain types of insurance - especially for higher risk customers." pic.twitter.com/ac1CfBzfxX— Zurich Insurance UK (@ZurichInsUK) July 15, 2019
- Revealed: Leaked emails show Ecclesiastical staff using 'callous' language over child abuse claims
- Insurers attack 'misleading and wholly disingenuous' discount rate impact assessment
- Young driver curfew plans 'could have deadly consequences'
- Aviva's Neos hopes to double UK customer base by year end
- Opponents of diversity 'shouldn’t be working in this marketplace': Miller CEO
- Analysis: SME risk management: Loss of appetite
- Money Supermarket clone site shut down