Training
AI will amplify rather than replace underwriting expertise
Allison Hamilton, head of US customer success at Cytora, argues the industry’s future will depend not on replacing experienced underwriters with artificial intelligence, but on helping them adapt and use technology to enhance their judgement.
AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
Insurers must govern AI as aggressively as they adopt it
Hakob Astabatsyan, co-founder and CEO of Synthflow AI, explains how addressing artificial intelligence-driven fraud requires a tailored response that combines technology, process and culture.
Dual’s Leavey says HR is key to unlocking AI’s 1600-hour savings
Dual has saved 1600 hours a month using artificial intelligence assistants during the MGA’s first phase of adoption. Director of transformation Louise Leavey argues HR will play a fundamental role in helping employees reshape their jobs as the technology…
Q&A: Chris Jolley and Jeff Mountford, WHO2 Global
WHO2 Global co-founders Chris Jolley, CEO, and Jeff Mountford, chief technology officer, reveal how the start-up’s Benchmarq360 uses data, artificial intelligence, and experience to improve the way insurers work.
Will the FCA’s non-financial misconduct rules change the City?
As the September deadline for the FCA’s non-financial misconduct rules approaches, Séamus O’Hanlon explores how insurers are adapting to the regulation and if it will make a difference.
Why AI must not become an excuse to stop hiring junior staff
Trade Voice: Stefan Daines, member of the Chartered Insurance Institute Broking Community Board and broking director at Daines Kapp, argues artificial intelligence's freed-up capacity should go towards training junior colleagues, not replacing them.
Aegis union demands workers be heard at AI workplaces
Aegis has launched a charter calling for workers to be involved with artificial intelligence workplace decisions as the union finds 40% of its surveyed members have not been consulted about the introduction of the technology.
Q&A, Chris Hill and Paul Muir, One Answer Insurance
Paul Muir, CEO of One Answer Insurance, and Chris Hill, newly appointed board consultant, discuss how governance, underwriting discipline and investment in people will support the broker’s growth plans.
ABI sets out steps to strengthen UK cyber resilience
The Association of British Insurers is calling for clearer cyber insurance policies, stronger distribution and greater data sharing as part of a series of recommendations aimed at strengthening the UK’s resilience to cyber risk.
60 Seconds With... AND-E’s Pamela Avornyo
Pamela Avornyo, head of people development at AND-E, is proud of launching Elevate, a leadership programme mid-senior women, would like to speak Ewe and be Princess Leia.
Insurance opportunity in local government transformation
View from the Top: Gordon Wilmott, head of public services at Zurich Municipal, discusses how local government reorganisation is reshaping risk and creating an opportunity for insurers to prove their value.
Bodyshop skills crisis threatens claims service levels
Without coordinated action across industry, education and government, the pressures posed by the UK’s accident and repair sector losing 1,700 workers a year will intensify, the Institute of the Motor Industry has warned.
Specialist repair shortages reshape complex claims
Tim Evershed examines how skills shortages, material constraints and rising demand are forcing insurers and loss adjusters to rethink how they manage complex, specialist property repairs.
Experience within London Market claims teams drops
A Lloyd's Market Association survey has found a reduction in experience within claims teams within the market.
Best Insurance Employers to work for in 2026 revealed
QBE and Equipsme are the UK’s best large and small to medium-sized insurance respectively to work for respectively, according to Insurance Post’s Best Insurance Employers survey.
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).
Insurers told to brace staff for AI disruption
Artificial intelligence will reshape rather than replace many roles, provided insurers invest in training and encourage employees to experiment safely, according to panelists at the Managing General Agents' Association conference.
Hiscox CIO sets vision for fully AI-enabled workforce
Hiscox is aiming to create a workforce where every employee uses artificial intelligence as part of their role, according to group chief information officer Chris Loake.
Carpenters CEO’s journey adds meaning to LGBT award win
Carpenters Group was honoured at the British LGBT Awards, with CEO Donna Richards saying the recognition was important both for the business and for her youngest child, who is transitioning.
CII creates insurer board as qualification changes lag
The Chartered Insurance Institute has created a new advisory board of insurance professionals as it seeks to strengthen practitioner input following executive turnover and a delayed overhaul of its qualifications framework.