Regulation
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Why now is the time to introduce a new Financial Services Bill
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers Association, says the time is now for a new Financial Services Bill to help supercharge the broking sector.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.
Shoib Khan, Prudential Regulation Authority
Shoib Khan, director of insurance supervision for the Prudential Regulation Authority, appears on Insurance Post’s Power List for the first time at a moment when his influence over the sector is particularly acute, as he leads a major stress test of the…
Insurers must get data in order to maximise AI potential
Insurers must ensure that their respective data strategies are up to scratch before they can take advantage of AI commercially, according to Dun & Bradstreet’s head of insurance.
FCA launches claims management market review
The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.
MGAs warned about deadline for meeting FCA requirements
Managing general agents have been warned that time is running out to get data in order related to delegated authority arrangements ahead of an FCA review.
PRA warns insurers over MGA optimism and oversight gaps
The Prudential Regulation Authority has warned insurers against overly optimistic MGA assumptions and raised concerns about oversight of delegated authority arrangements.
Big Interview: Shoib Khan, Prudential Regulation Authority
As the Prudential Regulation Authority kicks off its first dynamic stress test for general insurance today (5 May), the watchdog’s director of insurance supervision Shoib Khan speaks exclusively to Insurance Post about how it is checking the way insurers…
Supreme Court confirms £1bn furlough win for insurers
Insurers can rejoice today (22 April) after the Supreme Court rejected the policyholder appeal surrounding furlough payments relating to Covid business interruption claims.
Regulators shake-up insurer’s senior manager rules
The Financial Conduct Authority and Prudential Regulation Authority have outlined changes to the Senior Managers and Certification Regime they claim will cut insurers’ costs.
Last lockdown claims ends a defining era for insurance
View from the Top: Karl Helgesen, COO at Intact Insurance, reflects on the lasting impact of Covid-19 on the insurance sector, as the limitation period for for lockdown claims comes to an end.
Throwback Thursday: Brokers must declare links
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history when rules required brokers to declare their links to insurers.
From data gaps to decision power: How to transform ESG information into actionable intelligence
Insurers increasingly rely on ESG insights to manage risk, meet regulatory requirements, build resilient supply chains, and strengthen stakeholder as well as customer trust. This content highlights how insurers can transform ESG data into decision‑ready…
How insurers can use reporting data to spot culture risks early
Gemma McCall, co-founder and CEO of Culture Shift, explains how insurers can use anonymous reporting data to identify cultural risks early and meet growing regulatory expectations around workplace conduct.
Why insurers are losing sleep over risk convergence
Risks from climate volatility, liability pressure and cyber exposure rarely happen in isolation. David Reynolds, head of risk engineering and surveys at RiskSTOP, explains why converging threats are becoming harder to manage.
The future of payments operations 2026
The payments industry is moving toward real time settlement, smarter automation, and digitisation. At the same time, many organisations are still relying on manual processes and outdated systems. This report explores this growing “Great Payments Paradox”…
Throwback Thursday: Insurer complains about red tape
Insurance Post’s Throwback Thursday steps back in time to April 1976 to remind you what was going on this week in insurance history, when an insurer’s chairman called the government’s approach into question.
Industry welcomes ‘common sense’ Mazur reversal
Several insurance law firms have welcomed the successful appeal against the Mazur ruling, with the decision being hailed as "common sense".
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
CMA sets out reforms for ‘outdated’ vet market
The Competition and Markets Authority today (24 March) set out its final report into the pet and vet market, with some legally binding reforms due to come in over the next couple of years.
ESG scoring and SME insurance in 2026: From compliance to competitive advantage
As 2026 unfolds, ESG is becoming embedded in regulation, underwriting strategy and competitive positioning. This content highlights why embedding robust SME ESG scoring into risk profiles is becoming central to accurately pricing risk and creating…