Regulation
This month: Cavities and complaints
As whiplash legislation speeds through parliament, claims management companies have increasingly been looking into other avenues to keep the coffers full and cavity wall insulation claims have spiked. CMCs may be the industry’s own bugbear, but this…
Medco starts consultation on whiplash portal
Medco has started consulting over the creation of a 'litigants in person' portal on the back of the government's whiplash Bill.
Pricing practice changes would put the onus on insurers to charge a 'fair price'
Large insurers with big books of home insurance business could lose out following pricing practices review, but profitability is unlikely to be "heavily dented", ratings agency says.
Government’s ban on combustible cladding insufficient, warn insurers
The government’s ban on combustible materials limited to high rise buildings over 18m is not sufficient and should be considered for a wider range of buildings, insurers have warned.
Insurers may be guilty of price discrimination, finds FCA
Insurers may not have sufficient oversight of pricing practices, which could mean some customers are paying significantly higher premiums than those who have similar risk profiles, according to an official review.
Slice cyber product shows ‘leverage’ gained through insurtech partnerships
The quick turnaround of Slice’s on-demand cyber insurance policy demonstrates the “leverage” partnerships with insurtechs can provide, according an Axa XL collaborator.
Editor's comment: Only yourselves to blame
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Q&A: BLM's Matthew Harrington and Alistair Kinley
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Travel sickness CMC activity 'should be regulated by the FCA'
Claims management companies who deal with travel sickness should be included in upcoming Financial Conduct Authority regulation of the sector, warn experts.
Liberty Mutual slapped with £5.2m fine for claims and complaints handling failings
Liberty Mutual has been fined £5.2m over its botched handling of mobile phone insurance claims and complaints.
Industry welcomes IPT freeze in the Autumn Budget
The industry has welcomed a freeze on insurance premium tax in the Autumn Budget 2018
Financial services complaints jump above four million
The number of consumer complaints reported by financial services firms has risen 10% since the second half of 2017.
Analysis: The dual pricing super complaint
Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…
Government raises £1.35bn from IPT 'stealth tax'
The government raised £1.35bn from the Insurance Premium Tax in August, the highest amount ever.
This week: Time to turn the tide
No woman should ever be made to feel uncomfortable in the insurance workplace because of the advances of a man.
Insurance Association of China to visit London as deregulation looms
Exclusive: Delegates from the Insurance Association of China will visit the UK on Friday, in the run up to regulatory shifts in the country.
Whiplash Bill passes unamended in final reading
A last minute opposition attempt to amend the proposed whiplash legislation on its third reading in the Commons, was voted down yesterday.
PPI complaints jump almost two thirds following £4.9m Arnie-fronted campaign
Consumers have netted a collective £3.7bn since the Financial Conduct Authority began running its Arnold Schwarzenegger-fronted payment protection insurance refund campaign.
Roundtable: How to offer a niche insurance user experience
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
SMEs at risk of underinsurance if IPT rises next week
SME businesses could be forced to scale back insurance cover leaving them at risk of underinsurance, if the government increases insurance premium tax in the Budget next week.
Directors face legal action if they don't get a grip on Insurance Act duties
Research and advisory business, Mactavish has warned the boards of UK companies increasingly run the risk of insurers not paying out on their claims due to lack of understanding of their responsibilities under new regulations, such as the Insurance Act…
Blog: Aspirational insurance – a new idea for the sector to consider
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
Eateries warned they could face negligence claims following Pret allergy deaths
Coffee chains and similar outlets may face negligence claims following Pret allergy deaths, warn experts.
Axa XL moves European operations to Ireland ahead of Brexit
Axa XL has received authorisation from the Central Bank of Ireland to move its European operations from the UK to Ireland ahead of 29 March 2019, when the UK is due to leave the European Union.