Personal
Insurers with unsatisfactory websites named and shamed
Insurance companies with websites that fall short of consumer expectations have been named and shamed.
60 Seconds With... Nick Rugg, Markel
Nick Rugg, senior underwriter of fintech and financial institutions at Markel International, tells us about his experience flying a plane, and reveals that in parenthood, honesty is not always the best policy.
Interview: Peter Elliot on why he gave up the insurance boardroom to drive aid ambulances to Ukraine
To mark the first anniversary of the Russian invasion of Ukraine Jonathan Swift spoke to retired insurance marketing veteran Peter Elliot about how the conflict changed his life.
Use of data risks social harm, warns Lloyds Bank insurance director
The insurance industry’s increasing use of data risks is fueling financial exclusion, Lloyds Bank’s head of general insurance has said.
Insurance Post Podcast: Are insurers ready for the FCA’s Consumer Duty?
Insurers who think they've already met the Financial Conduct Authority’s Consumer Duty requirements shouldn't be "resting on their laurels", DAC Beachcroft has warned.
ABI launches three-year strategy and reaffirms summer launch date for leaseholder support scheme
The Association of British Insurers has launched a three-year strategy focused on improving customer trust, sustainable investments and lobbying for further legislative, regulatory and tax reforms.
Still 'room for improvement' in Consumer Duty prep, says FCA's Brewis
Matt Brewis, director of insurance at the FCA, has said that while most general insurers are on track to meet the regulator’s Consumer Duty requirements, there is still “room for improvement”.
How inflation is widening the underinsurance gap
Data analysis: Insurance Post investigates the widening gap between cover and risk in home and commercial property insurance, revealing how the conflation of property value with the rebuild price may be driving this trend.
Weather and inflation turn up the heat on Allianz Holdings’ profit
Allianz Holdings saw its 2022 operating profit more than halve as a result of higher-than-expected inflation and continued disruptive weather, CEO Colm Holmes has said.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
View from the top: LV’s Michael Lawrence on keeping customer confidence in uncertain times
Michael Lawrence, distribution and underwriting director at LV Broker, says the industry can’t rely on good fortune to maintain customer confidence in the face of the challenges that 2023 will bring.
Why property insurers are struggling to control claims costs
Analysis: Sam Barrett explores how inflation, increased labour costs plus material shortages are pushing up property insurance claims costs and why working with loss adjusters to remove frictional cost is essential.
Trade Voice: Mass’s Sue Brown on why the OIC portal has been a resounding failure
Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.
60 Seconds With... LV's Fabio Goriup
Fabio Goriup, project manager at LV, shares with Post his enthusiasm for car maintenance, squash, and simple happiness.
Is Tesla's imminent UK insurance entry the 'revolution' that has been threatened?
Analysis: After Insurance Post reported Tesla had submitted Companies House listings to set up an in-house insurer in the UK, we examine is this good or bad news for electric vehicle drivers?
Justice Committee launches inquiry into impact of whiplash reforms
The Justice Committee has today launched an inquiry into how whiplash injuries resulting from road traffic accidents are processed following reforms to the legal framework introduced in 2021.
Government urged to move to regulate sales of e-scooters
MPs have been urged to speed up the process and end the ambiguity over how e-scooters can be used.
Farewell Gibraltar, hello PRA - is the tide about to turn for new UK-regulated insurers?
Content Director's View: With non-standard motor insurer Lumun looking for Prudential Regulation Authority authorisation, Jonathan Swift asks whether we might be entering a new dawn for home grown insurance companies.
Zurich UK’s profits down £67m due to claims inflation
Zurich UK has posted a profit of £403m for 2022, compared with £470m in 2021, with bosses blaming the dip on the impact of large losses, claims inflation and the very strong prior-year result.
Big freeze pushes RSA's personal lines to Q4 underwriting loss
Adverse weather drove RSA’s personal lines business to an underwriting loss in 2022, with freezing winter temperatures and dry summer conditions pushing its full-year combined ratio to 106.2%.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Trade Voice: MGAA’s Mike Keating on why the outlook for 2023 is positive
Mike Keating, CEO of the Managing General Agents Association, says that despite external challenges, MGAs continue to demonstrate their value to their insurer and broker partners.
Diary of an Insurer: Zurich's Caroline Dunn
Caroline Dunn, chief underwriting officer of Zurich UK, learns from customer complaints, is humbled by LGBTQ+ colleagues sharing their experiences and unites with brokers to push for regulatory consistency.
Why insurance should be recession proof
Editor's View: Insurance Post Editor Emma Ann Hughes kicks the tires of insurance to see if the industry is right to be pessimistic about its prospects at the moment.