Animal Friends’ 2022 profits take £12m customer refund hit

Pet insurance

The 2022 financial accounts for Animal Friends have revealed that the company paid out nearly £12m in “voluntary remediation payments” in 2022 – almost three quarters of the original £16m of profit it made that year.

The financial documents refer to payments amounting to £11.5m made to “customers affected by historical, likely unfair contract terms”.

Despite the refunds, Animal Friends has been an example of the

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Register

Want to know what’s included in our free registration? Click here

Already have an account? Sign in here

This address will be used to create your account

Pace of motor insurance inflation starts to slow

Data analysis: While comprehensive car insurance premiums increased sharply by 58% (£366) during 2023, Emma Ann Hughes examines how the latest data suggests drivers will not face as big a bumph in the cost of cover this year.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here