Q&A: Maddy Howlett, By Miles

After being named as James Blackham's successor, By Miles’ new CEO Maddy Howlett catches up with Scott McGee to talk through life as part of Direct Line Group, and how to stand out in a world where customers are choosing to shop around more.

Congratulations on being named CEO of By Miles. How has the transition been from chief commercial officer to replacing James Blackham as CEO?

It has been an exciting period. It’s been quite a big

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