Personal
RSA exits UK personal lines motor market
RSA is to exit the UK personal lines motor market following a thorough review, it announced with parent company Intact.
Who is responsible for ending the insurance poverty premium?
Analysis: Social Market Foundation research shows insurance is increasingly unaffordable for those on low incomes; news editor Scott McGee examines who is responsible for preventing a “poverty premium” being charged.
60 Seconds With... Heather Ootam, K2 International
Heather Ootam, business application manager at K2 International, shares her advice on planning for success, her passion for piano, and our natural world.
Aviva and Direct Line Group are most-complained about insurers
Data analysis: The Financial Ombudsman Service data shows general insurance complaints have sharply increased in the second half of 2022 as consumers battle with inflation and cost-of-living.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Today is the final deadline for entering the 2023 British Insurance Awards
With entries closing at 5:00pm today, time is ticking for you to get your entry in for the 2023 British Insurance Awards.
Home Office urges insurers to ‘be more ambitious’ in tackling fraud
Duncan Tessier, director of economic crime at the Home Office, has warned the insurance industry that it cannot tackle the “staggering growth” in fraud without public-private partnerships.
Insurers are increasing admin fees after ‘loyalty penalty’ ban
Research from Go Gompare found that more products are subject to administrative fees across its car insurance policies since the introduction of the Financial Conduct Authority’s General Insurance Pricing Practices regulations last year.
‘Major reset’ expected in motor personal injury two years on from whiplash reforms
Minster Law CEO Shirley Woolham said following a complex year that saw industry come out of a pandemic and continue to deal with the aftermath of whiplash reforms, the personal injury motor market is transforming into a different landscape.
Are insurers ready for the British space age lift-off?
Analysis: With the British Space Age now a reality, David Worsfold examines how insurers plan to protect those hoping to blast off.
Insurance Post Podcast: Making insurance more diverse and inclusive
Insurers can boost their profit margins by having diverse voices in the decision-making room, according to the Association of British Insurers.
Heatwave sees subsidence insurance payouts surge to £219m
Insurers expect to pay £219m in subsidence claims made in 2022, according to the latest Association of British Insurers data.
Trade Voice: ABI’s Hannah Gurga on keeping things clear and simple
Hannah Gurga, director general of the Association of British Insurers, lays out how the findings of a recent survey highlight how the insurance sector can do better in the eyes of customers.
Breakdown insurers sceptical over £200m investment to fix potholes
Chancellor Jeremy Hunt pledged a further £200m to help tackle the pothole problem in Wednesday's budget, but breakdown insurers are sceptical over its effectiveness.
Podcast: Lessons the insurance industry learnt from Covid-19
The industry has learnt to communicate more clearly what is and isn’t covered by insurance policies, according to the Association of British Insurers, Allianz and Genasys.
60 Seconds With... Bobby Gracey, Charles Taylor
Bobby Gracey, global head of fraud at Charles Taylor, tells Insurance Post about his philosophy of respect towards all colleagues, his love of country music, and the continuing influence of his late grandmother on his life.
Aviva CEO Amanda Blanc on Desert Island Discs: Five things we learnt
Amanda Blanc, Group CEO of Aviva, appeared on BBC Radio 4’s Desert Island Discs programme, where she selected eight tracks, a book and a luxury item to take with her to a desert island.
Direct Line posts £45m pre-tax loss as operating profit crashes 95%
After a well-documented difficult first three months of the year for Direct Line, financial results for 2022 show just how tough last year was.
Aviva’s Winslow hopes for easing inflation as PL motor shrinks slightly
Adam Winslow, Aviva GI CEO for UK and Ireland, says diversification helped the firm weather a drop in personal lines motor business, and shares Aviva’s approach to pricing and building out the HNW book.
Join our free webinar on 15 March discussing how to manage personal lines customer expectations in the face of economic challenges and the great cancellation
Navigating the cost-of-living crisis: watch our free webinar on-demand discussing how to manage personal lines customer expectations, and adapt to the changing landscape of the insurance market in 2023.
Hello...? Why do British insurers struggle to ‘do an Adele’ and conquer the US?
Content Director's View: With the sale of Admiral-owned Compare.com to Insurify, Jonathan Swift muses on why British personal lines insurers struggle to translate success at home across the Atlantic.
In it, to win it! The British Insurance Awards 2023 deadline is 8 days away
With a closing date of 17 March, you will need to start preparing your 2023 British Insurance Awards entries sooner rather than later to make the cut; and be in with a chance of winning at the industry’s most prestigious insurance awards show.
Aviva and Axa lead the way in achieving equity for women
Aviva and Axa are leading the way when it comes to creating a more diverse, inclusive and equitable insurance industry for women, according to an analysis of press coverage.
How insurers are helping travellers carry on cruising
Emma Ann Hughes examines how three years on from a fatal coronavirus outbreak onboard the Diamond Princess, cruise travel insurance has changed to ensure thousands can set sail with confidence again this year.