Personal
DLG or Esure – which Peter Wood baby is most likely to bounce back?
Content Director’s View: Direct Line Group and Esure are looking to put recent troubles behind them after less than stellar performances in 2023. With both claiming solid foundations on which to now prosper, Jonathan Swift reflects on the chances either…
FCA urges insurers to do more for tourists with health issues
A Financial Conduct Authority review of signposting rules for tourists with pre-existing medical conditions has raised concerns about fair value and concluded travel insurers can do more to help tourists with health issues.
Civil injury fraudster caught out by ‘Jeremy Kyle’ appearance
A fraudster has been convicted of exaggerating her civil injury claim after being caught out by footage of her on ‘The Jeremy Kyle Show’.
Direct Line brings in Aviva’s Poole as CFO
Jane Poole is leaving Aviva to reunite with her former boss Adam Winslow and take on the role of chief financial officer at Direct Line Group.
Ageas catches out fraudster who lied about burglary
A fraudster has been convicted after he made a claim to Ageas for goods he said were stolen that had instead been sold on an auction site.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Pet insurance premiums decrease amid regulator interest
Pet owners saw their insurance premiums decrease by 2.5% in March but still remain greater than a year ago, according to data released by Pearson Ham.
Motor insurance payouts hit record high in 2023
The Association of British Insurers’ latest Motor Insurance Claims Tracker has revealed that motor insurers paid out a record £9.9bn in motor claims in 2023.
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
Restoring direct business a ‘matter of priorities’, says Esure
Peter Bole, chief financial officer at Esure, told Insurance Post that restoring the insurer’s ability to sell directly to customers is a “matter of priorities”.
D&G aims to create Uber-like claims experience
Domestic & General CEO Matthew Crummack has shared how he hopes to use the US insurtech the provider bought at the start of the year to create an “Uber-like” claims experience.
Admiral completes RSA home and pet deal
Admiral has announced the successful closure of the acquisition that brings in RSA’s home and pet books in a deal worth an initial £82.5m.
Esure completes digital transformation amid £89m loss
Esure Group has posted a loss before tax of £88.6m for 2023, as it confirms the completion of its digital transformation in February 2024.
JCG uplift of 22% could mean small track claims limit is increased
The incoming uplift for personal injury claims recommended in the Judicial College Guidelines might need to see an upheaval in limits applied to the Official Injury Claims portal.
FCA still unhappy with motor insurance valuations
Despite previous enforcement action, the Financial Conduct Authority has felt in necessary to issue motor insurers another warning against undervaluing written-off or stolen vehicles
British Insurance Awards 2024 shortlist revealed
The shortlist of the 30th British Insurance Awards, which will take place at the Royal Albert Hall on 3 July, is announced today.
MIB to roll out ANPR-linked ‘scalpel’ approach to tackling uninsured driving
The Motor Insurers’ Bureau is to roll out new technology that will act more like a ‘scalpel’ than the present ‘lucky dip’ approach to catching uninsured drivers.
Time to make it easier to pay for insurance
Andrea Dunlop, non-executive director of Access PaySuite, points out if you want brand loyalty and repeat custom, then you need to make it easier for customers to pay for insurance.
Motor insurers warned about political and regulatory intervention
Motor insurers stand on the precipice of a possible explosion in complaints relating to essentials and value policies. And if the industry does not act it should be ready for political and regulatory intervention.
CMA gives Markerstudy/Atlanta merger the green light
The Competition and Markets Authority has cleared the proposed merger of Markerstudy Insurance and Ardonagh’s Atlanta Group following its investigation into the deal.
AIG appoints ex-Aviva boss Patrick Snowball as NED
AIG UK has appointed former Aviva executive and Sabre chairman Patrick Snowball as an independent non-executive director.
Lithium batteries causing fire-related home claims to surge
Prestige Underwriting has called for better collaboration between e-bike manufacturers and insurers, after the average cost of fire-related home insurance claims has quadrupled since 2007, to more than £24,000.
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
Why we empathise with consumers on premium prices
Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…