Trade Voice: CII’s Matthew Connell on how the industry measures up on Consumer Duty outcomes
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says the trade body’s outcome monitoring suggests insurers and brokers are in a good place ahead of the Consumer Duty deadline.
The moment of truth has arrived – when firms have done all they can do before the Consumer Duty deadline. Or so it is hoped. Ready or not, the FCA’s latest survey of Consumer Duty preparedness, mainly
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