Financial Conduct Authority (FCA)

Lloyds TSB tops FCA insurance complaint figures

Payment protection insurance complaints are continuing to rise in the latest data from the Financial Conduct Authority, with Lloyds TSB subject to the most insurance complaints in the second half of last year.

In Series: Balancing act

Personal lines insurers must be careful to ensure their desire to harness the power of data doesn’t get in the way of treating customers fairly.

New regulator reveals 12-strong board

The 12 new members of the Financial Conduct Authority board have been named ahead of the new twin-peak regulatory system taking over from the Financial Services Authority on 1 April.

FSCS: Off the hook

Changes to the Financial Services Compensation Scheme ahead of the introduction of twin peak regulation have angered brokers, but should insurers be held more accountable?

Regulation: Staggering Along

The switch from the Financial Services Authority to the Prudential Regulation Authority and the Financial Conduct Authority could prove tricky — especially with Solvency II on the horizon.

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