Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Ardonagh’s Phil Bayles on the question of selling to a seller
Phil Bayles, chief commercial officer at Ardonagh Advisory, reviews the lessons learned from his time at Aviva and advises brokers to do due diligence when selling their businesses to avoid ‘seller regret’.
Review of the Year 2021 – Insurers
Post spoke to major insurers to get their thoughts on the highs and lows of 2021.
Swiss Re reports nat cat losses fourth worst since 1970; Davies buys BVS; Leak Bot to go public after reverse takeover; and Ryanair teams up with insurtech
Post wraps up the major insurance deals, launches and investments of the week
Aviva's Nick Major on why brokers are key to helping SMEs avoid unseen risks
Some firms believe horizon scanning for bigger issues is a luxury reserved only for the largest and best-resourced companies but as Nick Major, managing director of commercial lines at Aviva, explains it should be the cornerstone for all businesses.
José Morago named Allianz Personal risk director
Allianz Holdings has appointed José Morago as risk director for Allianz Personal, with immediate effect.
Allianz in Uber tie-up; Assured Partners acquires SW broker; BGL and Covea to launch new direct brand; and Twelve Capital/Eos unveil insurtech focused growth fund
Post wraps up the major insurance deals, launches and investments of the week
Aviva insures autonomous shuttle trial; brokers outscore insurers in CX research finds; Howden buys again; Gallagher completes on Willis deal and PPL updates on next gen platform
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Penny Black's Social World: December 2021
From COP26 and climate commitments to charity donations.
Aviva recruits Waseem Malik from Axa as chief claims officer
Aviva has appointed Waseem Malik as chief claims officer for UK & Ireland general insurance.
Jaime Swindle moves to Geo as Scott Bennett steps up at Bravo Networks
Jaime Swindle is joining the leadership team at Geo Underwriting with Scott Bennett taking up the post of managing director of Bravo Networks, Ardonagh has confirmed.
Zurich launches 'industry first' resilient property drive; Alan & Thomas acquires Aquilla; two Lloyd's syndicates approved; and Aviva reports uptick in commitments to net zero target
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: Electric vehicles – are brokers ready for the EV revolution?
The rapid growth of battery electric vehicles should make personal lines and fleet brokers think carefully about how to adapt to this changing market, with both specialist products and services such as replacement vehicles in the event of a claim…
Video: View from the top: Aviva chief distribution officer Gareth Hemming
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 we hear from Aviva’s Gareth Hemming as he offers his insight and thoughts on supporting customers and brokers during the pandemic.
Briefing: Why a Lloyd’s return for Aviva makes perfect sense
There has long been talk about Aviva returning to Lloyd's having exited in 2000 following the CGU and Norwich Union merger. Post content director Jonathan Swift looks at why a move makes more sense now than it has done over the past two decades.
Aviva plots Lloyd’s return: sources
Aviva is said to be closely assessing the viability of re-entering the Lloyd’s market.
Digital Bar Quarterly: How will major insurers react to the rise of insurtechs in annual rankings?
With the release of the Altus Digital Bar 2021 results, Altus head of insurtech strategy, Mark McDonald, shares the latest insight from the research.
Mumenthaler named Geneva Association chairman as Blanc joins board
Swiss Re CEO Christian Mumenthaler has been made chairman of the Geneva Association with Aviva CEO Amanda Blanc joining its board.
Aviva’s Owen Morris on bringing a fresh perspective to the insurance industry through neuro-inclusivity
Owen Morris, managing director for personal lines at Aviva, assesses the need to raise awareness of neurodiversity and the important actions the insurance industry should be taking to make fundamental improvements.
Intelligence: Brave new world of travel insurance
World travel and its insurance counterpart travel insurance have experienced significant changes over the last 18 months. With all travel cancelled then forced through a traffic light system and now facing a new ‘simplified’ system, Post asks how travel…
Blanc-led group calls for action to address underrepresentation of women in climate finance
Women remain seriously underrepresented in decision-making roles in climate finance, according to a report from the Women in Finance Climate Action Group convened by Aviva group CEO Amanda Blanc.
Insurers must not get in the way of customers' net zero transitions, conference hears
Speaking at the COP26, Net Zero Insurance Alliance founding members urged that insurers should not get in the way of customers moving to net zero.
COP26 Blog: Helping SMEs face the challenges of climate change
Aviva commercial lines managing director Nick Major considers SME attitudes to climate change and how insurers should support these businesses.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Hessing makes Aviva return as claims director Lovely departs
Hugh Hessing will return to Aviva as interim chief claims officer, with Dave Lovely leaving the business, Post has learned.