Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
MCE Insurance appoints claims and finance directors
Motorbike specialist MCE Insurance has appointed Paul Ormiston as claims director and Leonard Labinjo as finance director.
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
Penny Black's Social World: August 2021
From climate change to charitable donations and fundraisers
Interview: Mark Wilson and Jamie Hay of Abacai
Abacai co-chairman and CEO Mark Wilson and fellow founder Jamie Hay caught up with Jonathan Swift to discuss how AI can help redefine customer experience and why claims are key to their success.
Analysis: The importance of diversity and inclusion in claims
Post spoke to senior claims figures on the role of diversity and inclusion in supporting customers' needs.
Aviva report highlights need to 'act now' on UK climate risk
Aviva has published a seven step plan calling on the government and industry to prepare at risk homes, businesses and schools for weather events.
Intelligence: White labelling – are partnerships the way of the future?
White labelled insurance as sold by big brands is seeing lot of the action in terms of growth and innovation. But, is it because these are simply good products or is it all about the trust factor? Post investigates.
Boardroom video: Building business out of Covid-19
In this video recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss what the future UK insurance industry might look like
Insurers commit to tackling climate change with launch of net zero alliance
Eight insurers and reinsurers have established a United Nations-convened Net Zero Insurance Alliance as founding members, committing to transition their insurance and reinsurance underwriting portfolios to net-zero greenhouse gas emissions by 2050.
Regulators mull targets, disclosures and individual accountability to spur on D&I at financial services firms
Regulators are considering a range of policy options to boost diversity and inclusion in the financial services sector, including the use of representation targets and making senior managers directly responsible for D&I within their firms.
Staysure acquires Rock, Esure joins forces with Minster Law, and Allianz invests in Heycar
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Swinton and Saga are Covid-19 consumer champions as service issues rise across sector
The Institute of Customer Services reports number of customers experiencing problems across insurance sector is on the rise.
ABI Climate change Roadmap: £60bn a year could be invested in meeting net zero targets
The Association of British Insurers has set out an ambitious Climate Change Roadmap that could see the UK’s insurance industry contribute one-third of the investment needed to meet the UK’s Net Zero target.
More leadership changes at Aviva as Andrew Morrish departs
Andrew Morrish has left Aviva after more than 13 years with the business, most recently as claims director, with Dave Lovely’s role extending to cover UK.
Intelligence: CSR is dead, long live ESG
Although environmental, social, and governance issues have been mentioned as far back as 2006 by the United Nations with other sectors seeing it incorporated into their financial evaluations, insurance is only recently picking up the buzzword. Post…
Aviva tops inaugural ESG scoring index
Aviva achieved the best environmental, social and governance sentiment in the first quarter of 2021, according to a new benchmark from business intelligence firm Alva.
Brokers 'essential' to Aviva’s growth plans says Winslow
Adam Winslow, UK & Ireland general insurance CEO at Aviva, has confirmed the insurer’s commitment to brokers as it looks to commercial growth.
Sky takes majority Neos stake from Aviva
Exclusive: Sky UK has taken a significant stake in smart home insurtech Neos from Aviva.
Prince of Wales launches sustainable insurance task force; Aviva joins forces with WWF; Ford links up with By Miles; and LV reveals PI panel
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Digital Bar Quarterly: Digitalising claims – it’s not all about FNOL
An insurer can have brilliant digital first notification of loss process, but if it is not developing digital capabilities to underpin other processes, it will still be offering a largely manual service.
Headwind concerns drive European insurers to consider business sales
European insurers are increasingly look to divest parts of their business in the wake of the pandemic, a survey of chief financial officers conducted by rating agency Moody’s has found.
Motor insurtech Caura raises $4.2m and strikes deal with Jaguar Land Rover
App-based insurtech Caura has revealed that its motor insurance conversion rate from quote to purchase is two times the market average having raised $4.2m (£3.03m) to expand its offering, including a new B2B offering for car manufacturers starting with…
Post LIVE: Addressing digital and evolving customer needs
It is "crucial" that customers' digital needs continue to be supported as lockdown eases, insurers mooted at the Post Live annual conference.