Video: Driving change in insurance and rebuilding trust in the market - both during and after the pandemic


Pre- or post Covid, insurance has been on the cusp of major change for a number of years.

From changes in employee demographics to the digitalisation of tools and processes, the industry now sits on an opportunity to redesign itself.

Do organisations need to change their core values, adopt new technologies or simply be better at communicating what they believe with their audience?

In this on demand video, an expert panel including Aviva chief distribution officer Phil Bayles and Direct Line Group CTO Sarah Greasley assess what the landscape is like for the industry moving forward.

Among the questions covered are:

  • How can companies remain competitive in a future insurance market?
  • Much has been made of the reputational damage done to the industry during the pandemic; what can insurance businesses do to first regain trust and build a better relationship in the future?
  • Will insurance businesses need to develop new ways of promoting and selling their products in the wake of pandemic? 
  • How does technology underpin a major cultural shifts in insurance?
  • Is this now the time to see real, tangible change in the diversity and inclusion space?

To watch click here

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