Regulation
House of Lords to probe insurance market
The House of Lords Financial Services Regulation Committee has today (21 May) launched a new inquiry on the regulation of the UK’s consumer insurance market.
Ombudsman strengthens approach to vulnerability
The Financial Ombudsman Service is strengthening its approach to vulnerability, and how it supports people where the impact of a financial dispute may be especially severe.
Ex-FCA expert backs AI to read emails for misconduct
Insurers are likely to ramp up their internal communications monitoring by using artificial intelligence to ‘read’ and understand emails, calls and texts in order to comply with the incoming non-financial misconduct rules, according to a former regulator.
TimeTo: Reflect on the 2026 Biba Conference
Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.
Industry welcomes fresh Financial Services Bill
The insurance industry has reacted following the introduction of the Enhancing Financial Services Bill introduced in the King’s Speech yesterday (13 May.)
City minister outlines plans to cut regulatory burden
Speaking at the opening of the British Insurance Brokers’ Association conference, City minister Lucy Rigby outlined the UK government’s plans to ease the regulatory load.
Reeves stand-in Rigby calls for insurance innovation in insecure world
Speaking at the Global Risk Summit, Lucy Rigby, economic secretary to HM Treasury, said the government needs to act with urgency to ensure it is supporting financial services and the economy.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Why now is the time to introduce a new Financial Services Bill
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers Association, says the time is now for a new Financial Services Bill to help supercharge the broking sector.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Hannah Gurga, ABI and Graeme Trudgill, Biba
As leaders of two of the sector’s most influential trade bodies, Hannah Gurga and Graeme Trudgill have become a formidable dual force shaping how insurance engages with government, regulators and the public.
Shoib Khan, Prudential Regulation Authority
Shoib Khan, director of insurance supervision for the Prudential Regulation Authority, appears on Insurance Post’s Power List for the first time at a moment when his influence over the sector is particularly acute, as he leads a major stress test of the…
Insurers must get data in order to maximise AI potential
Insurers must ensure that their respective data strategies are up to scratch before they can take advantage of AI commercially, according to Dun & Bradstreet’s head of insurance.
FCA launches claims management market review
The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.
MGAs warned about deadline for meeting FCA requirements
Managing general agents have been warned that time is running out to get data in order related to delegated authority arrangements ahead of an FCA review.
Five operational gaps in insurance
When operating models can't keep pace with real-life volatility, an insurance performance gap opens up. This infographic sheds light on five structural gaps that affect financial performance, executive decision-making, and the customers insurers exist to…
PRA warns insurers over MGA optimism and oversight gaps
The Prudential Regulation Authority has warned insurers against overly optimistic MGA assumptions and raised concerns about oversight of delegated authority arrangements.
Big Interview: Shoib Khan, Prudential Regulation Authority
As the Prudential Regulation Authority kicks off its first dynamic stress test for general insurance today (5 May), the watchdog’s director of insurance supervision Shoib Khan speaks exclusively to Insurance Post about how it is checking the way insurers…
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Supreme Court confirms £1bn furlough win for insurers
Insurers can rejoice today (22 April) after the Supreme Court rejected the policyholder appeal surrounding furlough payments relating to Covid business interruption claims.