Claims
How the SSP outage had earthquake repercussions for brokers
Problems started with a power cut but left brokers offline for almost a month
Rising star: Simone Sailman, Cunningham Lindsey
Private client services high-net-worth adjuster Simone has proved invaluable to the loss adjuster
Meranti insured losses could reach $1.15bn, says AIR Worldwide
Insured losses from September typhoon Meranti could reach $1.15bn (£850m) according to catastrophe modeling firm AIR Worldwide.
Legal Update: What compensators can do when evidence comes to light late
Compensators can take steps to handle a claimant's lack of disclosure, even after making a stage-two offer.
Week in Post: Moving house, losing trust, and diversity
Having recently moved from the outskirts of London to Somerset to increase my rebellious teenage son's chances of staying at school, I now understand why Londoners might be considered slightly arrogant.
Loss adjuster to face criminal court over alleged data misuse
A loss adjuster said it is “disappointed” that an alleged instance of misuse of data will be heard at a crown court.
Blog: Three ways to build lasting customer relationships
Designing customer experience for simplicity, context and consistency can help build loyalty.
Pricing under pressure in warranty and indemnity as new entrants target market
With 2015 the biggest ever year for mergers and acquisitions globally, demand for warranty and indemnity insurance is rising rapidly.
Hanjin crisis now a ‘global claims phenomenon’, loss adjusters warn
Loss adjusters have been appointed multi-million pound contracts to recover cargo lost as a result of the Hanjin shipping crisis.
Lorega appointed loss adjuster for Brightside
Lorega will provide loss adjusting and recovery services to SME clients of Brightside.
The Hanjin insolvency and its insurance implications for the logistics market
Four weeks into the insolvency of Hanjin Shipping, the movement of billions of dollars of container cargoes on board Hanjin vessels, or stuck in port container yards, remains in limbo while the logistics chain - traders, freight forwarders and carriers -…
A2J claims on insurer trust crisis is ‘pot and kettle moment’
A report from claims lawyers saying the public don’t trust insurers is “one of the year’s best pot and kettle moments”, according to the Association of British Insurers.
New farming risks and their insurance implications
The past 12 months have not been easy for farmers. Depressed produce prices have left the sector facing one of the worst income crisis for more than 100 years.
Allianz says whiplash reforms 'are not about fraud'
Allianz has responded to the blog by Sue Brown, chair of the Motor Accident Solicitors Society, on why banning small personal injury claims would be a mistake.
SME underinsurance: Protecting customer outcomes
With 5.4 million SMEs in the UK, more can be done to enhance the claims service they receive
SME underinsurance: Fixing the SME market
Has anything changed in the SME sector since the FCA’s thematic review? And if not, why not?
Why the government's proposed limitations and banning of whiplash are a mistake
Headlines continue to scream out - compensation culture, crash-for-cash, ambulance-chasing lawyers.
Dany Cotton becomes first female London Fire commissioner
Dany Cotton will become the first woman to take the role of London Fire commissioner.
Blog: Collateral lies ruling doesn't change anything
The Supreme Court judgment on 'collateral lies' is in keeping with established market practice across first-party personal lines claims.
The case for a united front in the fight against fraud
The insurance industry has been multiplying initiatives against fraud but is it presenting a unified front against increasingly organised scams?
Ex-LV employee charged for passing information to CMC in return for bribe
An ex employee of LV has been charged with accepting a bribe from a claims management company in order to leak confidential information.
Legal Update: The attack of the dangerous toys
Insurers need to fill the coverage gap for the new high-tech gadgets that may fail, explode and cause fires
Interview: Jonathan Clark, Chartered Institute of Loss Adjusters
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
Why 'unhackable' blockchain could revolutionise the insurance industry
Everyone’s talking about it, but is anyone really doing it? There’s a continuous chatter surrounding blockchain, so isn’t it about time more firms used the distributed ledger system?