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Claims

Solicitors' PI: Uncertainty ahead

Most law firms will seek renewal of their professional indemnity insurance this autumn, although an estimated one-third will renew their PII away from 1 October. The announcement that unrated insurer Enterprise has stopped writing new business leaves the…

Spotlight: Fraud at the vets

Pet claims fraud is on the rise and insurers are developing or contemplating new tools against it: a database, cross-referencing strategies and pet photographs on policy documents.

Blog: In defence of CMCs

All those involved in personal injury must work more closely together, particularly if rogue claims management companies are to be stamped out.

Blog: 8 ways insurers are focusing on customer service

A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.

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