Claims
Esure's Stuart Vann on why whiplash reforms need to stay on the government agenda
With parliamentarians heading back to work in the next couple of weeks and the Brexit decision two months behind us, attention now needs to turn to the deliverables the government signed up to in advance of the referendum and the subsequent change of…
Spotlight: Fraud at the vets
Pet claims fraud is on the rise and insurers are developing or contemplating new tools against it: a database, cross-referencing strategies and pet photographs on policy documents.
Allianz will not revise policy for crashed Airlander 10
Allianz will not revise premiums for the experimental Airlander 10, despite the aircraft crashing on its second flight last week.
Blog: Claims specialists, underwriters and risk managers need to get together to innovate
Technological advances help claims specialists and underwriters improve their processes but perhaps the biggest challenge for innovation may lie in both of them working together.
Why owners should love their pets enough to insure them
Almost four million cats and dogs are insured in the UK but a significant number of pet owners are leaving their pets uncovered.
Claims Club Asia-Pacific readies for Singapore and Sydney
The Claims Club Asia-Pacific has two events this month in Singapore and Sydney.
Week in Post: CMC impersonators, NED worries, and a Team GB gold medal winner
Sitting in my front room on Saturday morning I took a phone call from a claims management company.
Blog: In defence of CMCs
All those involved in personal injury must work more closely together, particularly if rogue claims management companies are to be stamped out.
Blog: How to mitigate agricultural pollution claims
Farmers are facing increased responsibility to prevent pollution and most insurance policies provide only limited cover in that area. However, specialist policies can now be taken, as well as practical steps to limit damage.
Slater & Gordon set for A$1bn loss
Slater & Gordon is set to make losses of A$1.01bn (£587m) for the past financial year.
Six 'driverless' taxis take to the road in Singapore
US software company Nutonomy is offering free rides in six 'driverless' taxis in Singapore from today.
Blog: 8 ways insurers are focusing on customer service
A lot is said about customer focus, delighting customers, and being a customer-driven business, to name three buzz phrases. Without the right approach, real effort, and supporting evidence, there's always a danger these are empty words.
Are there too many roadblocks for rehabilitation to really work?
Getting injured people back on their feet through rehabilitation can be a win for claimants as well as insurer defendants but, when working within the naturally adversarial legal system, roadblocks can quickly spring up.
Legal: Catastrophic injury cases need greater transparency
Since 1999 there has been a continuous effort to make personal injury litigation more efficient and more economical but the same is not true for transparency.
Ghost broker who conned friends sentenced
A ghost broker who ripped off friends and family has been sentenced at the central criminal court.
Week in Post: Amazon Echo; pills that make you hard; CMC scourge and elderly drivers
This week Post reporter Rosie Quigley and I were given a tour around the Accenture Innovation Lab at Plantation Place in the City.
Blog: Subsidence claims are evolving
The insurance industry must plan for the skills, expertise and resources it will need to manage subsidence claims when an ‘event year' happens once again.
Catastrophes force $31bn global payouts in H1
Insurers paid out $31bn (£23.5bn) in the first half of the year as a result of catastrophes, an increase of 51% over last year.
When should older drivers hang up their keys?
Older drivers are a growing market, whose risk is difficult to assess.
Blog: Riots and claims, five years after the London unrest
When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.
The nomadic life: what does it take to be a specialist loss adjuster?
A group of new recruits to McLarens Aviation learn about what it takes to be a loss adjuster
Ford targets 2021 for driverless cars without steering wheels
Global motor giant Ford is looking to build a mass produced fully driverless car for ride-sharing by 2021.
Government accused of ‘watering down’ rules over sprinklers in schools
Insurers have accused the government of “watering down” rules over the installation of sprinklers in schools.
Axa's David Williams on the unbearable intrusion of CMCs
With two-thirds of the population cold-called on a weekly basis, it’s time to take action