Claims
Transforming private healthcare insurance from repair to prevention
Eight million Brits can now access private healthcare via insurance, but rising medical costs and claims are pushing premiums up.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Diary of an Insurer: Gary Clift of McLarens
Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…
Infographic: UK pet insurance facts 2025
According to the latest ABI figures, 4.6 million pets are now insured in the UK with pet claims incurred totalling £1.23 billion in 2024. This infographic outlines the latest trends, opportunities and growth drivers for pet insurance.
DWF and Verisk partner to enhance offering to clients
DWF and Verisk have teamed up to deliver enhanced service offerings and targeted solutions for their shared clients in the insurance industry, Insurance Post can reveal.
Davies secures £275m for M&A and genAI investment
Davies has secured new credit facilities of £275m as it seeks to boost organic growth and buy more businesses.
Time to peel back credit hire assumptions
Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…
Could aviation insurance be about to skyrocket?
David Worsfold examines how an increasing number of claims and capacity issues are changing conditions in the airline insurance market.
How insurers should tackle the luxury watch theft crisis
Rob McCarthy, non-executive director at insurtech Embri, outlines how the insurance industry can take a proactive role in tackling high-value item crime.
Why old tech brings new risks
Insurers relying on outdated systems often struggle to introduce innovative products. As a result, they risk losing market share to competitors that can swiftly deploy new offerings.
A new era for justice in Northern Ireland?
Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
Staying ahead of insurance fraud in times of crisis
As if natural disasters weren’t devastating enough, catastrophic events create perfect opportunities for fraudsters to exploit insurers scrambling to process claims quickly.
Diversity and Inclusion in Insurance Awards open for entries
Entries are now open for Insurance Post’s Diversity and Inclusion in Insurance Awards 2025.
Hiscox warns how tech insurance bubble could burst
Hiscox’s head of technology, Adam Atkins, has warned that the influx of new competition into the market could lead to another event which would see many exits in the sector.
Insurance industry’s most powerful players revealed
Making multi-billion-pound takeover bids for rivals and challenging political posturing is what it took to secure the top spots on Insurance Post’s 2025 Power List.
60 Seconds With... Woodgate & Clark’s Liam Ball
Liam Ball, loss adjuster at Woodgate & Clark, has a not so secret double life as a world class professional magician.
John Bissell, Chartered Institute of Loss Adjusters
John Bissell, executive director of the Chartered Institute of Loss Adjusters, is working to help the sector win the war for talent.
Steven Wallace, McLarens
Steven Wallace is managing director of UK and EMEA for global claims services provider McLarens.
Neil Gibson, Sedgwick
Neil Gibson leads Sedgwick’s loss adjusting and claims management business in the UK and is at the forefront of making this part of the sector more sustainable and inclusive.