Claims
Scope of mandatory mediation will ‘inevitably’ expand
Ian Davies, head of liability at Kennedys, has told Insurance Post the scope of mandatory mediation in insurance litigation will eventually have to expand to reduce court backlogs.
Belfor calls for clarity in claims data collection
Managing director of Belfor UK Hein Hemke has argued insurers must communicate the purpose of added data collection as they make the claims process more data-driven.
CEO voices – A Sollers interview series: Interview with Ken Norgrove, CEO of Intact Insurance
Climate change is the top challenge. Reinsurance, nature-based solutions, and AI in pricing and claims are key. Success lies in blending tech and people. This article explores how digital claims, broker ties, and commercial lines can boost UK market…
Loss adjusting evolves as people skills match technical know-how
The traditional role of a loss adjuster as a purely technical expert is rapidly evolving, research from the Chartered Institute of Loss Adjusters has revealed.
McLarens urges ‘broader look’ at subsidence solution sustainability
Duncan Hamilton, subsidence lead at McLarens, has argued “a broader look” at subsidence solutions is needed, considering factors such as sustainability and resilience.
Q&A: Haris Khan, Novee
Haris Khan, CEO and co-founder of Novee discusses how the firm will execute its mission to solve efficiency and data visibility challenges for underwriting technology.
Is home insurance fit for the future?
How the growing number of claims from floods, fires, and faulty technology has put traditional home insurance policies to the test is the focus of the latest Insurance Post Podcast.
ABI pressed to make insurers cover subsidence for 10 years post-claim
The Association of British Insurers has been called on to specify insurers maintain clay shrinkage subsidence cover for 10 years after repairs in its guidance.
SMEs lose faith in growth and their insurers
Small and medium-sized business confidence fell to historic lows in the second quarter of 2025 – and their trust in insurers weakened alongside it.
FCA reveals pendulum swing in Gap payouts
The latest Financial Conduct Authority data for fair value measures has shown that, following regulator intervention, more money is being paid out in Guaranteed Asset Protection insurance claims than is coming in through premiums.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.
Business interruption insurance after Covid-19
How has business interruption insurance changed since the pandemic – and whether the lessons of Covid-19 are really being applied today – is the focus of the latest Insurance Post Podcast.
‘Predator’ jailed after fraud bust involving pregnant woman
A man who manipulated women he met on dating sites – including one who was seven months pregnant – into taking part in staged car crashes has been sentenced to 20 months in prison.
Flood Re calls for property flood resilience to be made mainstream
Flood Re has kicked off this year’s Flood Action Week with a call for government, insurers, lenders and homeowners to work together to make property flood resilience a mainstream part of protecting property across the UK.
How has Trump’s approach impacted Net Zero plans?
Insurance Post is inviting ESG and sustainability leads at insurance companies to take part in a short survey examining how US President Donald Trump’s approach to climate and energy policy has influenced Net Zero strategies over the last year.
Zurich looks to leverage capabilities of engineering arm
Zurich Engineering is increasingly working with the insurer’s other business units to cross-sell services, its head of inspection services Adrian Reeve has told Post.
Video Q&A: Osman Khurshid, Synectics Solutions and Katriona Cunningham, Aviva on the latest fraud trends
In the latest Insurance Post video, we caught up with Osman Khurshid, chief client officer at Synectics Solutions, and Katriona Cunningham, policy application fraud lead at Aviva, to discuss how to align fraud prevention with customer protection.
Ransomware costs soar as cyber claims decline
The financial fallout of ransomware is mounting, even as the number of cyber insurance claims received declines, data from Resilience has revealed.
Diary of an Insurer: Charles Taylor’s Jonathan Brown
From planning medical evacuations in war zones to briefing aid agencies, Jonathan Brown, risk manager at Charles Taylor Assistance, spends his week navigating challenging environments while also working on his quickstep.
Labour’s plan risks new bottleneck for motor claims
Mandatory mediation could transform motor claims handling – or turn into a costly new choke point – unless investment in mediator training and data-driven solutions keeps pace, warns Matt Porter, CEO of Bridgetech.
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Motor market softening puts spotlight on service
Allianz is putting greater emphasis on service and claims delivery in commercial motor amid market softening, Mike Thomas, broker distribution director has told Insurance Post.
Q&A: Jemma Ashley, LexisNexis Risk Solutions
Jemma Ashley, assistant vice president of strategy at LexisNexis Risk Solutions, sits down with Insurance Post to talk through her first year at the company, the struggles of the motor insurance market, and what new risks could be coming down the line.