Claims
Breaking the workflow: Reimagining insurance with generative AI
Generative AI is opening up possibilities far beyond traditional automation, transforming how insurers operate, make decisions, and serve their customers. But with so much hype, where do you start?
Woodgate & Clark flags uptick in neurodiverse fraud referrals
Woodgate & Clark has seen an uptick in fraud referrals involving neurodiverse customers.
Tomorrow’s World: Claims handling
How technology is reshaping claims handling and whether humans will always be part of the process is explored in the latest episode of Insurance Post’s Tomorrow’s World series.
D&G CEO shares how AI insight is growing business
Domestic & General is backing artificial intelligence data-driven innovation and US expansion to further grow, according to CEO Matthew Crummack.
Lack of financial coordination of claims payments laid bare
The fragmented nature of the financial coordination underpinning claims payments in the UK has been flagged by a survey by Vitesse.
Diary of an Insurer: Criterion’s Helen Stanley
Helen Stanley, loss adjuster at Criterion, handles a difficult and emotional high-value jewellery theft, catches up with colleagues in London and visits an escape of water claim site in Suffolk.
Warning issued over improperly discarded lithium ion batteries
Lee Masson, MD of Halliwell Forensics, has called for focus on how batteries are discarded and entering the waste stream, as these pose a real fire threat.
Throwback Thursday: Cars made safer
Insurance Post’s Throwback Thursday steps back in time to July 1970 to remind you what was going on this week in insurance history when motor insurers were set to get a boost by plans to make cars safer.
British Insurance Awards 2025 winners revealed
Aviva was crowned General Insurer of the Year and Airmic CEO Julia Graham, pictured, took home the Achievement Award at the 2025 British Insurance Awards last night (9 July).
How cyber insurers are stepping up after M&S attack
How insurers and corporates are reassessing their exposure models and IT risk appetite because of the growing threat of ransomware plus attacks on the likes of M&S plus Co-op is examined by Edmund Tirbutt.
How sinkholes will impact insurance policies
Alisa Gold, business development director of Insurance Claims Accomodation Bureau, outlines what is causing more sinkholes to appear in the UK plus the potential impact on insurance policies.
How to avoid valet parking pitfalls
Vehicle owners who’d booked a valet parking service can sometimes find their cars with hundreds of extra miles on the clock or even damaged.
Airbnb & holiday let: Your rights as a landlord
Holiday home lettings and Airbnb have surged in popularity with many holidaymakers choosing to rent ‘homes’ rather than stay in a hotel.
A decade of serious injury collaboration over confrontation
Trade Voice: Matthew Tuff, president of the Association of Personal Injury Lawyers, explains how the Serious Injury Guide puts collaboration before conflict in catastrophic injury claims resulting in better outcomes on all sides.
Flight delays and cancellations: What you need to know
Flight delays and cancellations can be incredibly frustrating, often disrupting travel plans and causing significant inconvenience. However, passengers may be entitled to compensation depending on the circumstances. Read this blog to find out more.
Dashcam footage exposes fake injury claim against Axa
A £74,000 personal injury and vehicle damage claim against Axa has been rejected after dashcam footage showed the claimant wasn’t even in the vehicle at the time of the collision.
MGA satisfaction with claims processes hits new low
Clyde & Co’s 2025 MGA Opinion Report has found that managing general agent claims management process dissatisfaction has worsened over the past two years.
Eight pillars for setting the standard for insurance service excellence
Sompo’s UK head of client management Stephanie Green and its UK head of distribution Allan Murley advocate that delivering exceptional service to both clients and broking partners is pivotal to build trust, deepen relationships and ensure sustainable…
Supreme Court to decide if insurers can keep furlough ‘windfall’
The Supreme Court has granted policyholders permission to appeal the issue of furlough payments in relation to Covid-era business interruption claims.
Insurers upping their female football game
To ensure the Lionesses are in peak form to win the Euros 2025, Damisola Sulaiman examines the strides that have been made to insure female footballers plus what more must be done in insurance innovation and partnerships with sports organisations.
Gang of eight convicted after ‘largest’ nuisance call case
Eight men have been convicted of unlawfully accessing and obtaining one million people’s personal information from vehicle repair garages to generate potential leads for personal injury claims.
Dispute over medical agency transparency rumbles on
The thorny issue of medical reporting costs in personal injury and clinical negligence claims has resurfaced, following the judgement in JXX v Archibald, and it now seems we’ll have to wait until the end of the year before we get clarity on the subject.
Farming under pressure: how insurers are stepping up
The latest episode of the Insurance Post Podcast digs deep into the evolving role of insurance in agriculture and features Charlie Yorke, propositions manager for farming at NFU Mutual, and Steve Smout, head of agriculture at McLarens.
How insurers can help the Lionesses roar
Just ahead of England heading off to Switzerland in the hope of winning their second UEFA Women's Euro championships, Imogen Mitchell-Webb, partner & head of sport at law firm HF, explains what insurers can do to support the future of female sport.