Claims
Court of Appeal upholds key Covid BI judgment
The Court of Appeal has confirmed that hundreds of thousands of businesses with ‘at the premises’ disease cover are entitled to claim for Covid losses, dismissing appeals brought by insurers.
How fraudsters’ fake documents and images are challenging insurers
Fraud trends have moved on since the pandemic and now insurers face the challenge of tricksters who generate fake documents and imaging, insurance professionals gathered at the Verisk Insurance Conference in London were told yesterday (5 September).
Police warn insurers about uptick in deepfake fraud
Detective Chief Inspector Tom Hill, head of unit for the Insurance Fraud Enforcement Department at the City of London Police, has warned audio and visual manipulation enabled by technology, also known as deep fakes, is a major growth area for insurance…
Fraud Spotlight: Working together to prevent insurance fraud
The fight against insurance fraud is a complex and multifaceted challenge that requires a concerted effort across the market. This article highlights the barriers to effective collaboration and how disparate elements can be aligned to create an effective…
Fraud Spotlight: ID fraud now hardest to spot, say insurance leaders
Identity fraud was named as the fraud typology most difficult to detect, according to the 2024 Insurance Post Fraud Survey sponsored by LexisNexis Risk Solutions.
Foil’s Tara McSorley on increasing damages awards in Northern Ireland
Trade Voice: Tara McSorley, chair of the Forum of Insurance Lawyers Northern Ireland and legal director at Clyde & Co, gives Post readers the rundown on recent changes to damages guidance.
60 Seconds With... Clear Group’s Emma Williams
Emma Williams, claims handler at the Clear Group, can be found dancing to “Stick Song” by Dougie and The Squirrels and loves a good night cuddle from her daughter.
Vet nurse bitten for £13K pet insurance fraud
A veterinary nurse has been sentenced after making more than £13,000 worth of fraudulent insurance claims to Allianz for her pets using the systems at her workplace.
Fraud Spotlight: Insurers face ‘cat-and-mouse’ with fraudsters
There has been a marked increase in opportunistic claims fraud, according to the Insurance Post Fraud Survey 2024 conducted in association with LexisNexis Risk Solutions.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Carbon neutrality in home repairs to cost £9.8m
Carbon neutrality in UK domestic property claims repairs would cost the industry £9.8m, according to Sedgwick.
Carpenters’ Scully calls for claims portal review
Donna Scully, owner and director of Carpenters Group, gives her honest review of the Official Injury Claims Portal and outlines what steps should be taken to decrease friction and satellite litigation.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
The case for alternative dispute resolution
Adam Thorpe, associate director and head of litigation at Winn Group, examines how alternative dispute resolution could reduce lengthy court waiting times as well as getting compensation to claimants faster.
Clinical negligence fixed costs & disbursements
How and when will the regime for fixed costs in clinical negligence claims with a settlement value of less than £25,000 be implemented?
UK riot damage racks up £250m insurance bill
Insured losses from the recent UK riots will be at “manageable levels” of less than £250m, according to Morningstar.
What Labour’s victory means for litigation funding in insurance
With a new Labour government in power, Glenn Newberry, head of litigation funding and costs at Eversheds Sutherland, reflects on what this could mean for litigation funding in the insurance industry.
Travel claims payouts top £500m in 2023
The Association of British Insurers' latest claims data has revealed insurers dealt with 574,000 travel insurance claims last year, totalling £511m. tish Insurer’s latest claims data has revealed insurers dealt with 574,000 travel insurance claims last…
Fraudster who repeatedly targeted RSA is jailed
A man who repeatedly filed fake home insurance claims to RSA for broken phones, laptops and televisions using a variety of false identities, has been jailed for 20 months.
Circular economy: A fresh approach to property repairs
Nick Turner, head of surveying at Woodgate & Clark, on the steps that need to be taken for insurers to adopt the circular economy in property repairs.
HSB Knowledge Squad Podcast: The true cost of not having equipment breakdown insurance
Following our whitepaper, HSB’s Andrew Bazley, Alan Cain, and Andy Meanock discuss the commercial realities of equipment failures and how they can impact customers’ finances, and the trends and risk considerations you need to be aware of.
Action to avoid prison overcrowding to impact insurance claims
Operation Early Dawn, which will allow prisoners to be held in police cells rather than prison accommodation, may create several problems for insurers from a claims and practical perspective, a legal expert has warned.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
There’s no such thing as a safe battery
Dr Andrew Collins, senior associate of Halliwell Forensics, examines what’s behind the increase in battery fire claims and why there is no such thing as a “safe battery.”