Claims
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Improving customer trust in quality data
This content explores the most important findings from the Insurance Post Fraud Survey Report 2022.
Q&A: Lewis Cunningham, Claims Apprentice 2022 winner
Lewis Cunningham, claims handler at RSA, was recently crowned the winner of the third series of Claims Apprentice. Post sat down with Lewis and sponsor Kennedys’ own ‘Lord Sugar’: partner and head of marine practice, Chris Dunn, to hear their thoughts on…
Acrisure acquires Sutton Winson and SSR; One Family to acquire Beagle Street and Many Pets expands to the US
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Data Analysis: Business Interruption payment tracker - Autumn update
Six months on from its previous update, the Financial Conduct Authority continues to monitor the fulfilment of Covid-related business interruption claims. Post analysis of this data shows which insurers are lagging behind on their commitments.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology.
Will the cost-of-living crisis lead to more insurance fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources.
Ageas’ Robin Challand on how taking a more sustainable approach to claims could help to address inflation
Robin Challand, claims director at Ageas UK, says insurers can shield against the impact of claims inflation by adopting new processes and moving with the times in the face of the myriad of challenges that this year has thrown their way.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience.
Trade Voice: Apil’s John McQuater on why the law on bereavement damages is out of step with modern society
John McQuater, president of the Association of Personal Injury Lawyers, says the case for an overhaul of the law on bereavement damages has only grown stronger in recent years, and it needs to be updated to reflect today's modern society and family…
Avian flu outbreak could hit insurers hard: McLarens' Smout
With avian influenza prevention zone declared across Great Britain, an agriculture loss adjuster warns claims could be costly for insurers.
Blog: Is it time to integrate the motor claims supply chain?
In the face of inflationary pressures and rising motor repair costs, the use of reclaimed and recycled parts makes both economic and environmental sense. So, asks Jim Loughran, CEO at e2e Total Loss Vehicle Management, why isn’t more being done to scale…
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
How is the insurance sector investing in solutions to combat the evolving fraud threat?
Insurance Post in association with LexisNexis Risk Solutions assembled a panel of counter-fraud specialists to discuss the ever-evolving battle against fraud.
Tech trends video: Robots
Customer service bots were just the beginning.
Video: Building an environment of change - Tryg Denmark
In this video, Tryg Denmark’s Mette Rønberg, business change manager and Michael Poulsen, VP, head of business technology, discuss how the Scandinavian insurer is leveraging Guidewire’s claims handling system to build an environment of change.
How personalised interactive videos enhance customer experiences
One new tactic insurers are adopting is the development of personalised, interactive videos and deploying them across a number of use cases.
Judge hands insurers win in ‘far from conclusive’ Stonegate, Greggs and Various Eateries BI cases
Justice Butler, one of the two judges on the FCA test case last year, has handed insurers a win today when passing down judgment on the three cases relating to the Covid-19 business interruption losses of Stonegate, Greggs and Various Eateries.
Video: Prospects of success
In this video, ARAG's Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, discuss the 'prospects of success' clause and why it is essential to the availability and affordability of legal expenses insurance.
Perils pegs London’s 2021 summer flood losses at £281m
Perils has pegged insurance and reinsurance industry losses for London floods that took place between 12 and 14 July 2021 at £281m.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details.
DAP integration with modern core systems
With increasing competition in the P&C insurance market, the pressure to deliver on claims experiences that alleviate customer anxiety and speed up the claims process is high.
Video: Your ARAG appointed solicitor
In this video, Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, explain how ARAG's ability to appoint specialist solicitors benefits our policyholders and makes legal expenses insurance affordable for families and…