Insurance Covid-Cast episode 14: Newsmaker special with Crawford & Company group chief executive Rohit Verma

In this Insurance Post and Insurance Age video cast brought to you while our journalists are working from home, we present the latest in a series of newsmaker specials focused on the people behind the lockdown headlines.

Today content director Jonathan Swift caught up with newly promoted Crawford & Company group chief executive Rohit Verma days after he succeeded Harsha Agadi to discuss the challenges and opportunities created by the pandemic; how it has decentralised decision making power to the regions; the necessity of keeping a global workforce safe; and why he won’t be taking up a second career as a barber.

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Big Interview: Rachel Lam, ombudsman director, FOS

Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.

Are we looking at fraud wrong? And is AI to the rescue?

News Editor’s View: Fraud has long been a scourge of the insurance industry, and with £1.1bn of fraud still going undetected, Scott McGee asks: “Could AI be an avenue to revolutionise fraud and the way the industry approaches it?”

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