Robotics
Blog: Insurance needs to re-skill its workforce
In a world where insurance processes are being automated, the industry needs to re-skill the next generation of workers, writes Brett Moffatt, managing director, Europe, Middle East and Africa, of Talent Intelligence.
Ageas' Bart De Smet on staying relevant in 2030
Insurers need to act now to stay relevant to their customers in future, writes Ageas' CEO Bart De Smet.
Roundtable: Future-proofing claims for the digital age
Claims has not received as much attention as many front-end processes when it comes to investment, even though it is the moment of truth on which long-term policyholder loyalty can be built
Blog: I(nsured), robot
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Covea's Simon Cooter on investing in tech for customers, not for profit
Innovation needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines & HNW director at Covéa Insurance.
Brightside's Mark Cliff on becoming a digital broker
Mark Cliff, executive chairman of Brightside, explains how brokers can make the most of the digital world.
This month in Post: Power, transformation and the rise of the machines
This month, Post casted a musing eye over the year ahead. With Brexit negotiations still waging, the new General Data Protection Regulation coming into effect and Ogden reforms still looming over the industry, 2018 is set to be a busy year.
Preview of 2018: A sneak peek at the coming year
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
UI Path roundtable: How automation is changing insurance
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Editor's comment: The tech revolution
While the Odgen discount rate changes hit the headlines, and terrorist attacks, the Grenfell Tower fire and the hurricanes in the US dominated the year, 2017 will definitely be remembered in the global insurance industry for its technological…
Blog: Responsible robots?
Automated processes are feted to be the future of claims handling, but taking the process out of human hands is far from straightforward, as Ed Lewis, partner at Weightmans, explains.
Video: How the economy influences insurance claims
BLM partners Jennette Newman and Julian Smart explain how macroeconomic trends can be analysed to predict insurance claims.
Blog: LV's Sue Jones on her fraud-fighting career
Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
Analysis: Legacy: Changing legacy
Once neatly shunted to one side as an IT issue, legacy now casts a long, darkening shadow across the insurance industry
Blog: Barriers to disruption and how to hurdle them
Legacy systems and industry culture are preventing incumbents insurers from innovating, writes Jane Disney, financial services industry value engineer at SAP, urging the sector to rethink itself as support services.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Claims Conference Sydney 2017: four key themes
The inaugural Claims Conference Sydney took place on 29 August. Chairman Andrew Tjaardstra summarises four key themes from the event.
Co-op trials Facebook car insurance chatbot
Co-op Insurance is trialling the UK’s first car insurance chatbot via Facebook Messenger.
Allianz's Axel Theis on why insurers can look ahead with confidence
Axel Theis, Allianz SE board member, global insurance lines and anglo markets, explains why premiums are tipped to grow over the next decade.
Blog: How to get rid of legacy systems
Insurers are aware of the hurdles associated with replacing legacy systems. But there are ways to make it a smooth and beneficial transition, as listed by Grzegorz Podlesny, senior manager at Sollers Consulting.
Legal Update: Catastrophic injury claimants can benefit from assistive technology
Assistive technology can provide a cost-effective way of helping claimants with catastrophic injuries, explains Malcolm Henké, partner at Horwich Farrelly.
Insurer optimism remains flat despite increased hiring and investment
Business volumes, profits and hiring in the general insurance sector remained strong in Q2 2017 despite optimism remaining flat, a survey has revealed.
Blog: Using robots to build trust
Headlines on the impact of artificial intelligence have ranged from predicting a doomsday where the robots take control to, more recently, exploring scenarios where humans and robots live together in harmony. Harry Clarke, head of research at Tällt…
Robo insurance developer seeks MGA partner
An insurtech developer is looking to partner with an underwriter to further develop its Artificial Intelligence-based chatbot.