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Big Interview: Andy Rice, Charles Taylor Adjusting

From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.

Diary of an Insurer: Hiscox’s Shali Vasudeva

Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.

Claims service progress stalls in Q2

After gains early in 2025, Ben Bolton, managing director at Gracechurch, reveals general insurance claims service has slipped, with NPS falling and regional gaps widening.

Big Interview: Andrew McMellin, Markel

Andrew McMellin, president of Markel International, sits down with Harry Curtis to talk about the insurer’s plans to hit $5bn premium by 2030, rebalance its portfolio, and how it’s using AI to turn the distribution chain on its head.

Aviva’s Storah flags quick wins with Direct Line

Jason Storah, Aviva’s UK and Ireland general insurance CEO, has outlined early operational wins from the Direct Line takeover, and shared his growth plan for personal, commercial and specialty lines for the latter half of 2025.

Subsidence is surging yet policyholders remain unaware

Following the warmest and driest spring in more than half a century, Ashley Stevens, senior associate director at building and construction consultancy Brawdia, warns that the insurance industry must shift from a reactive to a preventative mindset on…

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