Loss adjusting
Fraud Management Briefing news: First broker poised to join the IFB
The Insurance Fraud Bureau is set to expand its membership after inviting brokers and loss adjusters to join its network.
Editor's comment: An offer you can't refuse?
Most of us will no doubt have been taken in by the 'buy one, get one free' offers that litter the aisles of supermarkets — and ended up with two of something we had no intention of buying. It is thus with some interest that Post this week reports that…
Cunningham Lindsey Marine joins UK business
Loss adjusters Cunningham Lindsey have integrated their marine arm into their UK business.
Career path & CSR news: Cunningham Lindsey picks five from 500
Cunningham Lindsey has picked five new trainees out of more than 500 applicants for the second year of its graduate recruitment programme. One of the graduates will be based in its agricultural property team while the rest will join the specialist…
Career path & CSR news: Crawford & Co sees first set of MBA graduates
The first cohort of 15 of its emerging leaders have now successfully graduated from Crawford & Company’s bespoke MBA programme. This group comprises eight from the UK and seven from the loss adjuster’s continental europe, Middle east and Africa area.
Interview - Andrew Homewood: A developing role at the CILA
With 35 years in the industry, new CILA president Andrew Homewood is well placed to guide the institute through an important phase in its development. Leigh Jackson finds out his plans for the organisation.
In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Zurich moves to keep pace with mid-market
Zurich has embarked on a "defensive strategy" to become the most visible insurer in the mid-market space with the launch of a revamped product suite.
Cunningham Lindsey handles Basingstoke blaze
Cunningham Lindsey has been named as the loss adjustor on a major fire which caused around £5m worth of damage to a care development home in Basingstoke.
Questgates outlines SIA concerns
Loss adjusting firm Questgates has warned the government not “throw the baby out with the bathwater” after it revealed that the Security Industry Authority could face the axe.
Zurich targets mid-sized UK corporates
Zurich’s UK general insurance business is launching a new strategy and product suite for its mid corporate business – customers with a turnover greater than £5m, but less than £300m.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
Garwyn creates "strongest" liability team in market
Garwyn has created a new adjusting executive team that aims to strengthen its core liability expertise and regional focus.
GAB Robins deals with major Tesco loss
GAB Robins' UK major and complex loss team have been assigned to a "multi-million pound" fire in South Korea.
Flood progress relies on government spending
The success of last week's flood management summit will depend on whether the government's axe falls on flood defence in its October spending review.
Charles Taylor and Hamid Mukhtar & Co form Pakistan partnership
Loss adjuster Charles Taylor has entered an exclusive representation agreement with Hamid Mukhtar & Co, a Pakistani firm of loss adjusters, consulting engineers and insurance surveyors.
Postscript - 20 years ago: Fraudulent claims need handling
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 20 years ago reveals.
Delta's new expansion plans take it south
Delta Claims Services is set to extend its presence to the south of England, while hinting at a move into the property market.
Cunningham localises focus
Cunningham Lindsey has claimed it is "bucking the trend" by restructuring its property services division geographically to give a greater focus to smaller conurbations.
Claims management: Room for improvement
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
Second graduate intake starts at Cunningham Lindsey
Cunningham Lindsey has picked five new trainees out of more than 500 applicants for the second year of its graduate recruitment programme.
Mutual warns of rise in sheep rustling
Cornish Mutual has warned the high price of lamb could lead to a marked increase in claims for sheep rustling.
Questgates supports Environment Agency ground water initiative
Questgates is supporting the Environment Agency’s latest ground water initiative as a headline sponsor of the Isle of Thanet Groundwater and Industry Workshop on 15th September.