Fraud - travel database: Share and share alike

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Though shared services are seen as important cost-cutting tools, initiatives have often failed to deliver projected savings. Richard Barrett explains why this happens and how insurers can maximise their returns.

Continuing claims inflation, the inability to earn significant investment income and the never-ending onslaught from competitors all mean that cost management is a key issue for most industry

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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