Investing in the Profession
CII and PFS clash continues as more board members exit
Two long-standing independent directors of the Personal Finance Society have quit the board, citing “significant concerns” about the Chartered Insurance Institute’s hold over the financial advice body's coffers.
Deadline today: Last chance to enter the 2023 season of Claims Apprentice
Have you – or do you know someone within your team – that has what it takes to be the Claims Apprentice 2023?
BIA 2022 Award Winners video: General Insurer of the Year Zurich's Michelle Taylor
Following its success in winning three prizes at the British Insurance Awards Post including the highly coveted General Insurer of the Year content director Jonathan Swift caught up with Zurich UK head of sales and distribution Michelle Taylor.
Q&A: Lewis Cunningham, Claims Apprentice 2022 winner
Lewis Cunningham, claims handler at RSA, was recently crowned the winner of the third series of Claims Apprentice. Post sat down with Lewis and sponsor Kennedys’ own ‘Lord Sugar’: partner and head of marine practice, Chris Dunn, to hear their thoughts on…
Intelligence: Keeping over-50s in the workplace
Alongside the ‘great resignation’, there are also concerns over a ‘brain drain’, with so many people over the age of 50 leaving full-time employment. Sam Barrett looks at what the insurance sector is doing to keep these people on – and attract some back…
Q&A: Malcolm Hyde, formerly of the CILA
Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…
Claims Apprentice 2022: Episode Six – The interviews
With the three team tasks now completed, it is time for the six candidates to step out on their own and talk about the overall experience with Christopher Dunn, sponsor Kennedys’ own Alan Sugar.
British Insurance Awards 2022: Commercial Lines Broker of the Year: SME/Mid-Corporate - Verlingue
The judges have declared Verlingue as the commercial lines broker of the year for the SME/Mid-corporate category for its dedication in serving the market.
British Insurance Awards 2022: The Achievement Award - Vicky Carter
A trail-blazing London market advocate, Vicky Carter richly deserved the Achievement Award.
British Insurance Awards 2022: Young Achiever of the Year - Ben Smyth, Arma Karma
Hailed as a true self-starter, Ben Smyth stood out in this hotly contested category with his ambition to change the insurance industry for the better.
British Insurance Awards 2022: Professional Development Award - Sedgwick
Sedgwick’s comprehensive professional development programme Pathfinder tackles the growing skills shortage in loss adjusting, leading the firm to a clear win in this category.
Claims Apprentice 2022: Episode two – Claims handling challenge
Now that our final six contestants have been put into teams and decided upon names, it is time for the apprentices to tackle their first task.
Claims Apprentice 2022: Episode one - Meet the six finalists
After a year wait Claims Apprentice is back and the field has been whittled down to six candidates, all competing for the prize of becoming the 2022 champion.
Meet the 2022 Claims Apprentice contestants
Ahead of the new series of Claims Apprentice, which goes live on Wednesday 15 June at noon, we introduce you to the final six contestants who will be featured in the Kennedys' sponsored show.
Webinar: Watch Aviva, RSA and others discuss how to optimize hybrid workforces - and avoid the great resignation
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Thatcham hails Mercedes’ move as 'milestone' in automated driving; Admiral strikes ADR deal; Marsh launches ESG rating; and MS Amlin commits to Net Zero
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
ESG Exchange Q&A 1: How are insurers helping their staff and partners to be green?
As part of Post's ESG Exchange fortnight we spoke to Allianz, Axa, Bupa and RSA to find out how insurers are thinking beyond their own firms and helping staff, partners and their supply chain to adopt environmental, social and governance practises.
Blog: Why customer service scores are falling behind consumers’ expectations
Chris Mcilduff, chief customer officer at Davies Group, mulls what insurers need to do to keep up with changing customer expectations as the level of customers experiencing service issues with organisations increases.
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.