Customer service
Blog: Connectivity is revolutionising the claims industry
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Digital marketing platform could help insurers beat 'money drain' of price comparison sites
Digital marketing group Digital Animal plans to help insurers take back control of their spend and kick price comparison websites to the curb.
Europe: How to spot online insurance opportunities
More than 400 online channels of insurers in Europe are currently doing business and this number is increasing. However, not all of these online channels are successful.
Verint's Ziv on the surprising answer to the fintech threat
As customer expectations increase in a rapidly changing business environment - there is a surprising answer to technology disruptions attacking established business models.
Interview: Harsha Agadi, Crawford & Company
As Crawford ‘outperforms expectations’ in terms of growth, Michèle Bacchus speaks with CEO and president Harsha Agadi about his plans for the company
Roundtable: How to connect with the Millennial market
Penetration into the under-30s market remains low despite new app-based products and innovative solutions. Post, in association with GMC software, hosted a roundtable to find out what more the industry can do to address this
Expertise from A-Z: 2016 Review: A year of change
A look at the tumultuous changes of 2016 – and a preview of what 2017 may have in store for the industry
Blog: Leadership in a short-term world
Short-termism is the hallmark of our era. We live in a disposable, transitory society - as evidenced everywhere from the fate of the England football manager and the last leader of the UK Independence Party to the fickleness of government policies. The…
Telematics platform aims to be 'alternative to aggregator'
Drivers will be able to use their telematics score to get quotes from other insurers at the end of their policy.
AJG's Michael Rea on the challenge of effective integration
The appetite for acquisition activity is undiminished, but buying is the easy part
High-net-worth fraud: A real rarity?
Many believe fraud in the high-net-worth market is rare. Is this the case, or are insurers just remaining tight-lipped about the problem?
RSA's Hayley Robinson on speaking customers' language
Insurers involved in tenders know that they need to differentiate themselves from the competition by demonstrating superb service. And delivering a joined-up, seamless proposition takes a lot of coordination.
Over-50s: Targeting a mature market
For insurers, targeting the over-50s market would appear to be a no-brainer, not least because there are so many of them.
Blog: Buying a business for the long term
If you were a shopkeeper, how well disposed would you feel towards the person who came in every day and tried to beat you down on your prices? Or if your boss concerned himself with lining his pockets and never gave a thought to your wages or wellbeing,…
Quarter of LGBT community think insurers do not care about them
Almost a quarter of the LGBT community believe that insurers do not care about them.
Over half of traditional firms are developing in-house fintech capabilities
Global businesses now consider the investment in fintech as their highest priority and a necessity for development and market competition, a survey has found.
Consumers crave 'all in one' insurer
An overwhelming proportion of consumers would buy all their insurance cover from a single company if they could, according to survey findings.
Aston Scott's Peter Blanc on challenging assumptions on client needs
What brokers believe clients want can be far from the reality
Blog: Bordereau is dead
In this tech-driven day and age, one of the most striking relics of days gone by is the bordereau system. Although they may be computerised, bordereau reports tend to be about as high-tech as an Excel spreadsheet.
Bluefin's Kenny Hogg on why drones can't replace human contact
In the uniquely information-obsessed world we now inhabit, the personal transactional nature of an insurance broker has never been more in the spotlight.
Digital Insurance World 2016: Connected home offers insurers huge opportunity to tap
There is a huge opportunity for connected home insurance with three-quarters of consumers being interested in monitoring their home via a mobile app, according to a survey by Consumer Intelligence.
LV's Steve Treloar on why the commercial lines market must decide on its future direction
The commercial lines market finds itself at a crossroads: does it stick to the tried and trusted road of face-to-face interaction and relationships or does it follow personal lines down a digital highway?
Digital Insurance Collective: Don't always start with the customer
When you think of digital transformation, it's tempting to only rework your customer-facing systems. But if you don't upgrade your back-end systems as well, your approach will fall short
Asian insurers urged to improve customer-centricity
Insurers need to have deeper engagement with their customers and understand the technology involved according to a senior panel discussion on customer-centricity at the East Asia Insurance Congress 2016.