Insurance companies in Ukraine generate 40% of their profits through bank products, leaving many at the mercy of the banks restrictive accreditation procedures. Oleksander Dyakulych and Mykhailo Pergamenshchyk report on how an investigation by the…
Having taken over at Lloyd's insurer Mitsui, Andrew McKee talks to Jonathan Swift about his plans to move the company on, a decade after it launched.
Westfield Health has won the north of England business excellence award to place it among the UK's most outstanding businesses.
Imminent implementation of the continuous insurance enforcement scheme will boost the battle against uninsured drivers. But every effort must be made to get law-abiding motorists onside, warns Malcolm Etchells.
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
Although the current market is challenging, Vernon Davenport claims the opportunities in moving to a more efficient way of working are immense.
VFM Services managing director Nick Sugden is set to retire after four years with the company.
Insurance 360's groundbreaking survey of commercial insurers' performance reveals which ones have got their acts together and which ones need to raise their game. Peter Joy reports.
Angel Underwriting has come top in a comprehensive study of UK brokers into service delivery from commercial insurers and underwriting agencies.
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
The number of new jobs on offer across the country rose by two points (2%) compared to last month, according to a new survey.
Broker marketing skills have become ever more important in the personal lines market, with the growth of online aggregators. Tim Ham reports on the increased need for customer value management to optimise profit.
Axa’s art insurance arm has committed to a maximum 24 hour turnaround time for quotes on new business.
The jury is out as to whether social networking sites will lead to e-commerce opportunities, according to Vivek Banga, UK distribution leader, small business and personal lines at Brit Insurance.
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
Rehab providers IPRS and Moving Minds have joined Forces to simultaneously address the physical and psychological needs of individuals in a move they believe will produce “very significant savings” in treatment costs for insurers and other funders.
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.
The Insurance Fraud Bureau has increased the operational capacity of its Cheatline facility.
Insurers can adapt to survive the unprecedented changes ahead by looking at other sectors, such as the automotive industry, which have already suffered the twin stresses of global competition and enhanced customer expectations, claims Keith Aylwin.
As growth demands surpass in-house capabilities, Jeremy Owenson looks at how modern day outsourcing can more easily produce mutually beneficial solutions.
Software firm Open GI has appointed Michele Munn to the role of head of customer service.