Customer service

First Central opens new sales centre

First Central Insurance Management, the service provider for online motor insurer 1st Central, has opened a new sales centre accommodating 80 members of staff.

Postbox: Validation is not onerous

Groupama Insurances counter-fraud manager Stephen Teeling's recent article 'Getting to know you' raises a valid argument that the insurance industry should follow the example of the major banks and put in place industry-wide practical validation measures…

View from the top: Positive and purposeful

It's always good to get an opportunity to see familiar and new faces, and the British Insurance Brokers' Association conference never lets you down. The number of brokers attending was again very strong and the networking opportunities were second to…

Professionalism pros

I am delighted the theme of next week's British Insurance Brokers' Association conference is professionalism.

Kwik fit to hire 70

Insurance intermediary Kwik Fit plans to recruit 70 people at its Uddingston call centre. Kwik Fit said positions available include outbound sales and customer service jobs, as well as internet sales roles to support the company's growing online business.

View from the top: Exceeding expectations

The debate over short-termism and shareholder value that has been echoing around the nation's boardrooms of late, could and should have a profound impact on the way we promote customer service.

Someone to watch over me

If the FSA's plans to create a consumer protection committee go ahead the insurance industry may find itself under intense scrutiny, writes Daniel Dunkley.

View from the top: The changing focus of service delivery

Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…

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