Customer service

Kwik fit to hire 70

Insurance intermediary Kwik Fit plans to recruit 70 people at its Uddingston call centre. Kwik Fit said positions available include outbound sales and customer service jobs, as well as internet sales roles to support the company's growing online business.

View from the top: Exceeding expectations

The debate over short-termism and shareholder value that has been echoing around the nation's boardrooms of late, could and should have a profound impact on the way we promote customer service.

Someone to watch over me

If the FSA's plans to create a consumer protection committee go ahead the insurance industry may find itself under intense scrutiny, writes Daniel Dunkley.

View from the top: The changing focus of service delivery

Over the last year or so, while the focus has been on the credit crunch, a quiet revolution has been taking place in the way the insurance industry delivers its service. Modern service delivery is increasingly reliant on (and influenced by) the…

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