Customer service
Blog: I believe in fairies but not insurance
When Post editor Stephanie Denton had her first experience of making a claim, her faith in the insurance industry was left more than a little shaky...
Blog: Adding value through data
Historically, many businesses have looked to customer data to help build customer insight and shape their marketing activity
Digital Insurance and Technology Awards 2014: Winners Revealed
Post’s Digital Insurance and Technology Awards took place last night at the Royal Garden Hotel in London. The event recognised the increasing role that technology plays in enabling those in the insurance industry to streamline their processes, innovate,…
Axa launches 14 guides to boost claims transparency
Axa Commercial Lines and Personal Intermediary has launched its claims transparency initiative, called Making Claims Clear.
Legal Update: The countdown to change
Alex Traill explores the ramifications of the incoming Insurance Bill for brokers
Blog: Rebuilding trust through technology
BT's Mark Jopling says video conferencing is the way for insurers to build consumer trust
UK insurance industry ranks lowest in Europe for customer trust, finds EY
Consumer trust in insurance providers was lower in the UK than any other European country and 50% below the global average, according to research from EY.
Blog: State of the Broking Nation Findings, Week 4
LV's Kevan Aubrey looks at the issues raised by this week's State of the Broking Nation research, which canvassed broker opinion on digitalisation
State of the Broking Nation: Viewing the state of the nation
The views held by brokers interviewed for The State of the Broking Nation have challenged some long-held opinions, with both positives and negatives for insurers to draw from the responses given – and relationships in the sector strongly emphasised as…
Blog: State of the Broking Nation Findings, Week 2
Michael Lawrence of LV takes a look at the findings from this week's State of the Broking Nation research, which looked at commission and politics
C-Suite - Broker: Look on the bright side of motor
“More pain predicted’, ‘Motor sector faces fresh scrutiny’, ‘Not seeing sustained recovery’... A quick search for motor insurance stories on the internet is far from cheerful reading.
Research: State of the Broking Nation Part 1: Insurers
A warts-and-all qualitative view from the broking market
Editor's comment: Restore trust before it’s too late
Trust is an important part of any relationship, be it with a life partner, a friend, a shop or a service provider.
‘Wake-up call’ PWC survey reveals extent of customer distrust
Insurers admit industry must do more to improve sector’s service and image
Less than a third of customers trust insurance providers, finds PWC research
Less than a third of customers trust insurance providers, according to research from PWC, leading to the sector being ranked lower than retail banks and financial advisers.
Ofcom fines Ageas Retail £10 000
Ageas Retail has been fined £10 000 by Ofcom for making abandoned phone calls to consumers.
C-Suite – Insurer: Still scope to improve
The pressure is on for insurers to innovate and adapt to provide a relevant service to customers
Blog: Customer service lessons from the happiest place on earth
Katie Marriner sums up her experiences at this year's annual Applied Net conference at Disney World Orlando
Investing for the long-term
Can taking a long-term viewpoint on business planning set you apart from the competition? Davies Group's Darren Coombes thinks so
Interview: Neil Brettell: High five
Allianz retail general manager Neil Brettell tells Post of his clear vision for the business – to be a top-five UK player in five years
Customer satisfaction index ranks LV as best performing insurer
LV and Saga Insurance were the insurance industry’s sole representatives in the top 50 organisations listed in the Institute of Customer Service’s UK customer satisfaction index.
Your say: Efficiency not earth-shattering
I read with interest the article 'Insurers recognise need for efficiency'.
ABI seeking better clarity for customers on renewals
The Association of British Insurers is asking the Financial Conduct Authority to regulate on a minimum standard of information for companies to give customers when renewing their motor or home insurance policy.
Interview: David Robinson: Giving the people what they want
David Robinson tells Post how listening to customer demand has been the driving force behind his strategy since taking over as Ace regional president for UK and Ireland