Customer service
GAB joins customer service institute
GAB Robins has joined the Institute of Customer Service, committing to help all staff undertake targeted qualifications within two years.
GAB joins customer service institute
GAB Robins has joined the Institute of Customers Services, committing to help all staff undertake targeted qualifications within two years.
Home emergency: State of Emergency
After facing strong criticism in recent months, key figures in the home emergency insurance market are keen to extol the cover’s virtues. What does the future hold for the under-fire sector?
C-Suite - Insurer: Flooding issue will not drain away
Extreme weather is here to stay – the industry must adopt long-term measures to reduce property damage.
Cunningham Lindsey handed customer service accreditation.
Adjusting giant Cunningham Lindsey has become one of 18 companies to be handed Approved Centre Accreditation from the Institute of Customer Service.
Claims Club News - 27 February 2014
All the news from Post’s Claims Club event on 19 February
Digital Channels: The future is digital
Insurers must perform a root and branch review of their digital channels if they want to remain competitive in the coming years.
Insurers harness power of online reviews
Insurers are beginning to recognise the value of online customer reviews in persuading consumers to purchase products, according to new research by Autoglass.
Blog: Insurers care and so do the buyers of insurance…
Floods swept across the nation earlier in the year, causing problems for thousands of stranded home owners and driving insurance companies into top gear.
Towergate recruits Richmond to customer experience role
Towergate has appointed Andrew Richmond to the newly created role of group head of customer experience.
In Series: Motor: Areas of improvement
With any savings that can be made in the motor market eagerly sought by insurers, what impact are possible savings through intelligent vehicle repair allocation having?
In Series: Motor: Facing the future
Emerging tools offer unique opportunites to provide a smarter solution for motor insurance customers – while making the process more efficient and cost effective for the market.
C-Suite: Meeting 21st century needs
More openness and better modeling is needed to provide a better service for an ever-changing world.
Insurance Technology Conference: SSP director Waring criticises ‘naive’ insurers for lacking digital strategies
Insurers vastly overestimate their digital capabilities and risk losing customers to better-equipped competitors, according to SSP director David Waring.
Paymentshield hands director role to Co-op customer relations boss
Paymentshield has appointed the Co-operative Banking Group’s head of customer relations to the newly created role of customer service director.
Simply Business survey points to lack of consumer understanding
Consumers believe UK insurers and brokers are stuck in the twentieth century, according to research carried out by Simply Business.
Insurers must improve customer satisfaction, report warns.
Insurers and banks are being outpaced by the rest of the private sector in improving customer satisfaction, according to a report from the Institute of Customer Service.
C-Suite: The market needs MFN clauses
Anyone following the debate around ‘most favoured nation’ clauses could certainly be forgiven for getting lost in the hype and conjecture. But one undeniable result of all the scrutiny is that the issue has truly divided the insurance industry.
C-Suite: Let’s get back to service
Insurers that prioritise cost when selecting legal partners are ‘fobbing off’ customers to the lowest bidder.
RSA performs offshoring U-turn as customers demand UK call centres
Closure of insurer’s customer-centric Indian call centres to create 350 UK jobs.
Keelan Westall launches claims charter
Property broker Keelan Westall has launched a claims charter to demonstrate its commitment to service in property underwriting.
Roundtable: Fraud: Digital the time to react is now
Insurers are slowly starting to embrace a digital future. Now it’s time to grasp the nettle if the industry isn’t to be left behind.
C-Suite: Keeping up with customers
The increasing pace of change in the industry means customer service is now more important than ever, says Lindsay Forster.
Biba urges FCA to leave brokers out of complaints review and focus on insurers
DLG, Aviva and Allianz are top three GI firms in terms of number of complaints