Customer service

Time to go back to basics on claims

How refreshing to see Adrian Brown, RSA UK CEO, openly express the view that insurers should actively seek to identify, recognise and pay claims that could properly fall under employers' liability policies issued, however long ago.

Website Review: Admiral

In the latest of a new series for Post, web performance monitoring specialist Gomez runs the rule over Admiral's website to see how it performs in a number of key areas and stands up against some of its rivals.

First Central opens new sales centre

First Central Insurance Management, the service provider for online motor insurer 1st Central, has opened a new sales centre accommodating 80 members of staff.

Postbox: Validation is not onerous

Groupama Insurances counter-fraud manager Stephen Teeling's recent article 'Getting to know you' raises a valid argument that the insurance industry should follow the example of the major banks and put in place industry-wide practical validation measures…

View from the top: Positive and purposeful

It's always good to get an opportunity to see familiar and new faces, and the British Insurance Brokers' Association conference never lets you down. The number of brokers attending was again very strong and the networking opportunities were second to…

Professionalism pros

I am delighted the theme of next week's British Insurance Brokers' Association conference is professionalism.

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