Customer service
C-Suite - Insurer: Insurers must be all ears
Customers say they want to feel they are being listened to during the claims process – we must take heed
Editor's comment: Time to walk the walk on service
If I had a pound for every time I heard the phrase ‘the customer is key’ or we are putting the customer at the ‘heart of the process’, I would be less worried about paying into my son’s college fund.
Increased regulation is no excuse for service decline, brokers tell insurers
Survey shows insurers and brokers disagree over reason for customer service drop
Industry promises claims handling improvement after review finds issues
Regulator’s investigation highlights concerns over customer experience.
Trade Voice: A code of ethics is a must for all
We hear a lot about standards within the UK insurance market, some of it from broking representatives.
C Suite - Broker: Universality challenge
The basic principle that underpins insurance is that of pooling of risk.
The calm after the storm
Not wishing to tempt fate, but the current respite from the deluge of rain and heavy winds seen at the start of the year has offered a moment to reflect on our immediate response to an unprecedented volume of storm claims, ranging from minor damage to…
Career development: Allianz Insurance's retail business granted chartered status
Allianz Insurance's retail business has been awarded chartered insurer status by the Chartered Insurance Institute.
C-Suite - Insurer: Why flood investment is needed
Flooding in the UK has highlighted the importance of a swift response to customers in need.
FCA to investigate commercial claims among string of new reviews
The Financial Conduct Authority is to look into the commercial claims market in one of a string of thematic reviews for the general insurance sector announced in its annual business plan today.
Trade Voice: Floods are a chance to prove ourselves
Joined-up thinking and a collaborative approach to assisting families and businesses affected by this winter’s floods has been a point of interest.
C-Suite - Insurer: A pat on the back for claims teams
The insurance industry should be proud of its handling of the UK’s wettest winter on record.
GAB joins customer service institute
GAB Robins has joined the Institute of Customer Service, committing to help all staff undertake targeted qualifications within two years.
GAB joins customer service institute
GAB Robins has joined the Institute of Customers Services, committing to help all staff undertake targeted qualifications within two years.
Home emergency: State of Emergency
After facing strong criticism in recent months, key figures in the home emergency insurance market are keen to extol the cover’s virtues. What does the future hold for the under-fire sector?
C-Suite - Insurer: Flooding issue will not drain away
Extreme weather is here to stay – the industry must adopt long-term measures to reduce property damage.
Cunningham Lindsey handed customer service accreditation.
Adjusting giant Cunningham Lindsey has become one of 18 companies to be handed Approved Centre Accreditation from the Institute of Customer Service.
Claims Club News - 27 February 2014
All the news from Post’s Claims Club event on 19 February
Digital Channels: The future is digital
Insurers must perform a root and branch review of their digital channels if they want to remain competitive in the coming years.
Insurers harness power of online reviews
Insurers are beginning to recognise the value of online customer reviews in persuading consumers to purchase products, according to new research by Autoglass.
Blog: Insurers care and so do the buyers of insurance…
Floods swept across the nation earlier in the year, causing problems for thousands of stranded home owners and driving insurance companies into top gear.
Towergate recruits Richmond to customer experience role
Towergate has appointed Andrew Richmond to the newly created role of group head of customer experience.
In Series: Motor: Areas of improvement
With any savings that can be made in the motor market eagerly sought by insurers, what impact are possible savings through intelligent vehicle repair allocation having?
In Series: Motor: Facing the future
Emerging tools offer unique opportunites to provide a smarter solution for motor insurance customers – while making the process more efficient and cost effective for the market.