Vulnerable customers code gains industry backing despite commercial concerns
The joint code of conduct for vulnerable customers established by the Association of British Insurers and the British Insurance Brokers' Association has been broadly welcomed by the industry, despite concerns about the commercial viability of serving such a group.
The code, unveiled on 3 November, will be used as a reference for managing insurance renewals of potentially vulnerable motor and household insurance customers.
It will be a voluntary code for members
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Penny Black’s Social Diary: Howden’s Welcome to Wrexham
Penny Black has been out and about again, notebook in one hand and canapé in the other, keeping a keen eye on the insurance industry’s more whimsical moments.
Tesco launch; Allianz products; Arkel new boss
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
John Lewis Money hires former Co-op Insurance boss
Former Co-op Insurance managing director Charles Offord has been hired by John Lewis Money as director of financial services, as the business looks to develop its broker model for credit and insurance.
Keeping choice alive in a changing broker market
View from the Top: Michelle Taylor, broker distribution director at Aviva, argues that insurers have a role to play in preserving choice in the broking market, whether brokers choose to consolidate or remain independent.
Insurance sector reponds to 2026 Budget
John Healey has delivered his first Budget as Chancellor of the Exchequer today (28 October), bringing in a range of changes for SMEs and UK businesses, but notably failed to act on Insurance Premium Tax rates.
Lloyds Bank picks Superscript for SME insurance
Lloyds Banking Group has selected digital insurance broker Superscript to provide business insurance to its small business customers.
Ardonagh merges global MGA businesses to create $3bn platform Orvia
Ardonagh Group is to merge all of its international managing general agent businesses under the Orvia Underwriting brand creating a platform that controls $3bn (£2.25bn) of gross written premium.
Diary of an Insurer: Surewise’s Stuart Bensusan
Stuart Bensusan, business development director at Surewise, on early starts, wearing every departmental hat going and the coronation chicken sandwich he hasn’t deviated from in 10 years.