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Blog: Terms and conditions - embrace change before it's forced

terms-and-conditions

Insurers should simplify their terms and conditions now, as a way of reducing costs and enhancing consumer trust

The Department for Business, Innovation and Skills is reviewing feedback from a consultation into how terms and conditions can be made more consumer-friendly. This may result in regulatory changes

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

Why AI should never make insurance claims decisions

As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.

Managing the ‘forever risk’ of PFAS

How PFAS, often called “forever chemicals”, is creating one of the most complex and far-reaching environmental risks for insurers today is the topic of the latest Insurance Post Podcast.

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