
LV and Zurich discussed improving customer loyalty during Post webinar

Personal lines customers are a promiscuous bunch, known for changing insurers for a few pounds.
And their expectations are only going one way - upwards, as other sectors embrace the potential of end-to-end digital and omni-channel delivery.
This begs the question, what can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase?
Insurance Post in association with Marklogic, hosted a live interactive webinar in which an expert panel discussed how better data management at the underwriting stage can improve claims handling and customer outcomes.
Topics covered were:
- How can new technologies be integrated into underwriting functions to get the best result?
- How do you manage the transition between traditional underwriting and data led underwriting?
- What cultural shift is needed and do you recruit new staff or upskill existing personnel?
- How do you break down any barriers to change?
- What does good look like; and how long should it take to get there?
Joining us for the debate were:
- Pardeep Bassi, head of data science, LV.
- Annarita Roscino, head of predictive analytics, Zurich UK.
- Frédéric Valluet, director, industry solutions, Marklogic.
Click here to watch the on-demand webinar
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact [email protected] to find out more.
You are currently unable to copy this content. Please contact [email protected] to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email [email protected]
More on Technology
claims management companies
We’ve published a consultation on proposals to restrict excessive charging by claims management companies, which could save consumers an estimated £9.6m.
— Financial Conduct Authority (@TheFCA) January 21, 2021
Read and respond by 21 April 2021 https://t.co/VpFq1UwRax pic.twitter.com/zsx1eAYd6c
Most read
- Commission-hungry claims firms target Covid-hit businesses
- For the Record: Aviva rationalises office space, RSA deal gets greenlight, Miller enters HNW and Corant Global is born
- CMCs expect soaring Covid-19 caseload as employees and public lodge claims
- FCA will use ‘full range’ of regulatory tools and powers to ensure insurers meet expectations after BI ruling
- Software house witnesses fortyfold increase in BI claims
- IUA starts hunt for chair as Patrick Tiernan swaps Aviva for Lloyd’s
- Lloyd’s takes Aviva’s Patrick Tiernan as chief of markets