Dual pricing

Interview: Penny James, Direct Line Group

Direct Line Group CEO Penny James spoke to Jen Frost about overseeing the business’s transformation programme under coronavirus, the group’s acquisitive appetite and having a healthy curiosity

Interview: Craig Thornton, Lloyds Banking Group and ABI

In June, Craig Thornton, general insurance and protection director at Lloyds Banking Group, was announced as the chair of the Association of British Insurers’ General Insurance Council, replacing Andy Watson as he stood down as CEO of Ageas UK.

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