Jonathan Swift reflects on whether Direct Line's new "understated" and "inquisitive" CEO Penny James might be the right person at the right time, given the on-going pricing review.
This week, the sunshine we were blessed with last week was replaced by a more winter-appropriate grey sky and rain.
Go Compare is expecting differential pricing to grow more pronounced this year, potentially buoying the company’s flagging motor comparison business.
Insurers should ensure that premiums are a fair reflection of risk, a conference heard.
Zurich EMEA CEO, Amanda Blanc cautioned insurers on how they use big data in her keynote speech at the Association of British Insurers annual conference.
Finance minister Robert Jenrick today warned insurers they must take responsibility for dual pricing.
Customers’ expectations are changing and they are demanding to be more informed. Mike Crane says insurers risk alienating customers if they don’t explain how and why they price risks
Auto renewals are costing drivers a collective £1.23bn a year, according to research by Go Compare.
Those that work in insurance have long known it has reputation issues.
Telematics has been proven to provide incentives for safer driving and help lower premium for customers but Penny Searles, CEO of Smart Driver Club, believes insurers are missing a trick when it comes to the data this technology puts at their fingertips.
In a highly competitive market, it is important that insurers maximise their data models to create more intelligible insights. Only then, argues Alan O’Loughlin of Lexis Nexis Risk Solutions, will they gain a strategic advantage over competitors
We’ve all seen the memes about how it’s a new chapter in our lives with the striking of the bell at midnight and how we have a blank page to do what we’ve always wanted to and be the best version of ourselves.
Infopro Digital's offices are now closed until Wednesday 2 January 2018 for the festive period. We would like to take this opportunity to wish you all a very Merry Christmas and a Happy New Year from the Post team.
The Competition and Markets Authority has ‘uncovered a range of problems’ around the loyalty penalty and made several recommendations for change in its damning response to a super complaint on pricing practices, but some feel that insurers are catching…
At a time of year when good cheer to all men is encouraged and Scrooge is forgiven all his wicked ways and most of the world has been out enjoying their Christmas parties (I know we have), it appears the insurance world is still seen as the Grinch.
Eight out of ten customers believe there should be a ban on insurers charging higher rates for renewals than for new customers.
We may have enjoyed plenty of sunshine this summer, but spare a thought for the insurers. The ABI this week reported a record-breaking surge in subsidence claims.
Aviva will sell motor and household lines through a platform that will "reinvent" the way insurance is sold and tackle the issue of dual pricing.
Hooking the headlines this week, Danish unrated insurer Qudos was placed in liquidation by its owner.
Loyal customers have long felt penalised by dual pricing. As the regulator and the government are promising to stop the practice, insurers discussed how to move the focus away from premiums to build stronger loyalty, at a roundtable organised by Post, in…
The spectre of Brexit loomed large over the insurance sector this year, and although the picture is still no clearer in terms of how the UK market will continue to trade with Europe after 29 March 2019, significant merger & acquisition activity was among…
The Citizens' Advice super complaint has highlighted that insurers needs to do more to serve existing customers, but James Dalton, director of general insurance policy at the Association of British Insurers believes its important to stress that the…
Large insurers with big books of home insurance business could lose out following pricing practices review, but profitability is unlikely to be "heavily dented", ratings agency says.
Insurers may not have sufficient oversight of pricing practices, which could mean some customers are paying significantly higher premiums than those who have similar risk profiles, according to an official review.