View from the Top: Peter Thompson, CEO of BGL Insurance on why the perfect insurance customer experience doesn't exist
Peter Thompson, CEO of BGL Insurance, says the way insurers support customers during the cost-of-living crisis will separate the wheat from the chaff in the industry.
“The perfect customer experience will never exist.” This is a bold statement for the CEO of a customer-driven organisation to make, but one that if you really think about it makes perfect sense.
Howe
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