Dive In
Headcount cuts cost insurance its human headspace
Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.
Empower’s Lydon on how to build your career network
Sam Lydon, managing director of Empower Development, kicked off the final day of Lloyd’s Dive In festival today (24 September) by explaining how to build a network to progress your career in insurance.
Can insurance stay human in an AI world?
Diversity of human thought is essential to ensuring that the artificial intelligence the insurance industry adopts today doesn’t replicate any bias or discrimination from the sector’s past.
Hiscox’s Wrigglesworth on insurer culture in the age of AI
Ian Wrigglesworth, chief technology officer at Hiscox UK, outlines how artificial intelligence is changing the culture of insurance.
Link’s Cook on why insurers must put people before tech
Maxim Cook, co-chair of Link, the LGBTQ+ Insurance Network, explains why inclusive, people-centred change is the foundation of successful digital transformation.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
The next step for neurodiversity in insurance workplaces
Despite growing recognition of neurodiversity's business benefits, Johnny Timpson, Gain founder member, says the insurance industry must do more to ensure neurodivergent employees can thrive without masking their conditions.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
Aon’s Dando says in-person mentoring is key for AI growth
Recognising the importance of hybrid and in-person work is central to AI innovation as well as being crucial to early careers development said AON’s chief broking officer Steve Dando.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Is AI decimating the insurance sector’s training ground?
As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is destroying the training ground of entry-level roles.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
Thinking differently about insurance’s neurodiverse talent
Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement and stronger customer outcomes.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
Former Google AI lead raises concerns over AI use in insurance
Toju Duke, former programme manager for responsible artificial intelligence at Google, has raised concerns about the potential impact of heavy AI use on the cognitive abilities of insurance workers.
Big Interview: Maurice Rose, Link
Link co-chair Maurice Rose reflects on the legacy of Dive In, the changing role of diversity and inclusion in insurance, and why attracting talent depends on the sector’s everyday culture.
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.
Markerstudy’s Smith-Foreman on digital tools bringing colleagues together
As hybrid working evolves, Lizzie Smith-Foreman, chief marketing, communications and sustainability officer at Markerstudy, observes organisations must use technology not just to enable work, but to foster connection, collaboration and a shared sense of…