Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Martin Reith, chairman of Artificial Labs, said AI will help with the “transactional half of the relationship” between an insurer, broker and customer.
“The low-value transactional piece of an
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