Headcount cuts cost insurance its human headspace
Editor’s View: After years of warning about a war for talent, Emma Ann Hughes reckons insurance bosses should think carefully before winning the cost war by replacing some of the people it spent so long trying to attract with artificial intelligence.
For years the insurance industry has talked about a “war for talent” – the challenge of attracting, developing and retaining the diverse mix of people it needs to understand increasingly complex risks
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