Crawford & Company
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
Crawford’s Brentnall on superpower of neurodivergent minds
Neurodivergence isn’t a barrier for Mollie Brentnall, UK & Ireland director of IT at Crawford & Company, it’s a superpower that she is using to build environments where minds like hers aren’t just accommodated but empowered.
Burning point: insurance and heat-driven perils
With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.
Tomorrow’s World: Tackling fraud
How insurers can stay ahead of the growing number of fraudulent claims they receive is the topic of the final episode in Insurance Post’s Tomorrow’s World series.
Diversity and Inclusion In Insurance Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Diversity and Inclusion In Insurance Awards.
Starpeak x Peach; Liiba’s commercial report; Aon’s head of professional services
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
Tomorrow’s World: Claims handling
How technology is reshaping claims handling and whether humans will always be part of the process is explored in the latest episode of Insurance Post’s Tomorrow’s World series.
British Insurance Awards 2025 winners revealed
Aviva was crowned General Insurer of the Year and Airmic CEO Julia Graham, pictured, took home the Achievement Award at the 2025 British Insurance Awards last night (9 July).
How cyber insurers are stepping up after M&S attack
How insurers and corporates are reassessing their exposure models and IT risk appetite because of the growing threat of ransomware plus attacks on the likes of M&S plus Co-op is examined by Edmund Tirbutt.
Penny Black’s Social Diary: Crawford’s video; Biba’s curry
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Claims and Fraud Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Insurance Post Claims and Fraud Awards.
Penny Black’s Social Diary: Branko’s outfit; Aviva’s beef
Penny Black shares the tittle-tattle she overheard at insurance industry events, reviews the quality of buffets at conferences, and gives a thumbs up – or down – to the sector's social media posts.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
Navigating record claims in the generative AI era
As generative artificial intelligence reshapes the insurance landscape, industry experts joined the Insurance Post podcast to share how the sector is adapting to record claims volumes and shifting customer expectations.
Crawford subsidence tech cuts assessment time from days to minutes
Crawford’s subsidence technology Sub Sprint has reduced the time it takes to initially assess a subsidence claim from 89 days to 15 minutes.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Penny Black’s Social Diary: Crawford’s wind; Zurich’s golfing prowess
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences, and giving a thumbs up – or down – to the sector’s social media posts.
Q&A: Andy Hutchinson, Turvi
Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.
What is making waves in marine insurance
The marine insurance industry is navigating turbulent waters as it heads into 2025 from shifting market dynamics to emerging risks, Harry Curtis examines how insurers are balancing a complex set of challenges.
Paul Lofkin, Crawford
With more than 20 years’ experience in the insurance sector, Crawford’s president for the UK and Ireland Paul Lofkin has a proven track record of driving strategic growth, encouraging innovation, and delivering effective results across the claims value…