Automation
Brokers want less AI conversation and better service please
Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance Brokers' Association Conference.
Q&A: Waseem Malik, Aviva
Aviva’s chief claims officer Waseem Malik spoke to Insurance Post about the evolution of claims roles, the progress of Aviva's digital transformation, and emerging trends in fraud.
Video Q&A: Insurants’ Ben Platts on the benefits of document ingestion
Ben Platts, Insurants’ chief operating officer, spoke with Insurance Post content director Jonathan Swift about the challenges insurance companies face in comparing and extracting data in policy documents.
British Insurance Technology Awards shortlist 2024 announced
Today Insurance Post can reveal the shortlist for the 2024 British Insurance Technology Awards.
Tech transformations wont work ‘if the tail is wagging the dog’
Two years on from being brought in to oversee Direct Line’s online transformation, the insurer’s chief information officer Ash Jokhoo has outlined how work to develop an end-to-end digital claims process is going.
Big Interview: Nick Turner, NFU Mutual
Nick Turner, group CEO of NFU Mutual, sits down with Harry Curtis to explain the insurer's growth ambitions, what it's like running a mutual, and how it serves rural communities.
Q&A: Aviva’s Ryan Birbeck and Michael Yabantu
Aviva’s Michael Yabantu, managing director of mid-market, and Ryan Birbeck, broker and client development director, sit down with Insurance Post to talk about the internal changes Aviva has made to make access easier for brokers, what product lines it…
AA buys Key Care; RSA launches hub; Gallagher Re’s Melia to retire
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Extent of insurer’s digital FOMO revealed
Data analysis: Insurers think ‘everybody is doing better than us’ when it comes to digital transformation, a survey by Davies and Clearwater Analytics has shown.
How regulation, AI and customer expectations are transforming claims
Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at Altus Consulting, explores the ways insurers are updating claims processes.
Q&A: Ben Taylor, Verisk
Ben Taylor, business development director at Verisk, speaks to Insurance Post about life post-acquisition, plans for growth and misconceptions around automation in insurance.
Insurers’ Review of the Year 2023
While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.
Insurtech Review of the Year 2023
2023 will be remembered as the year the insurtech funding bubble burst but looking ahead to 2024 players in this part of the market expect providers to realise it is easier to buy systems than build them.
Hiscox and Google collaborate; Axis syndicate; Biba’s 2024 conference theme
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Lloyd’s delays launch of Blueprint Two’s second phase
Lloyd’s and Velonetic have delayed the launch of the second phase of Blueprint Two until April 2025 – six months after the previous go-live date of October 2024.
View from the top: QBE’s Chris Wallace on keeping up with evolving customer needs
Chris Wallace, executive director of UK Insurance at QBE Europe, says insurers must be agile and flexible to keep pace with varying customer needs.
Axa’s bodycams; Pen’s box at Lloyd’s; Utility Warehouse’s CEO steps down
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Meta shows insurers how to get their AI house in order
Editor’s View: Emma Ann Hughes explores how much cash insurers are spending on generative artificial intelligence in 2024 and the lessons they should learn from Facebook.
How AI is improving pet insurance claims
Michael Lewis, founder and CEO of Claim Technology, on the practical application of artificial intelligence for pet insurance claims.
Five key takeaways from Post's AI roundtable
Insurance Post recently gathered together a group of insurance technology experts to discuss the rapid rise of artificial intelligence and how insurers need to position themselves to respond to the changing business landscape. Frances Stebbing recounts…
Q&A: Robin Gilthorpe and Erez Barak, Earnix
Earnix’s CEO and chief technology officer speak exclusively to Insurance Post about how the company is utilising the power of artificial intelligence and what challenges could lie ahead.