Automation
Why cyber insurance’s evolution requires an AI injection
Hartmut Mai, president at Cyberwrite, argues AI is required to produce cyber insurance suitable for today’s business needs.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
Data analysis: The amount of competition insurers face in attracting tech talent plus the type of skills providers are hunting for has been revealed by an Insurance Post deep dive into LinkedIn job adverts.
Could AI take the heat out of insurance in a changing climate?
Richard Hartley, CEO and co-founder of insurtech Cytora, discusses why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
Zurich cuts claims times; Marsh's global cyber practice; Brown & Brown partners with Ageas
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
‘We are at the top of the hype cycle for AI’, says Applied’s chief product officer
Applied Systems chief product officer Anupam Gupta has explained how the business is looking to introduce AI into its product offering, but urges the industry not to get carried away.
Using algorithms to underwrite commercial and specialty market risks
Analysis: Harry Curtis examines the applications of algorithmic underwriting in commercial and specialty insurance, what role the approach leaves for human underwriters, and what challenges it presents.
BIA 2023: Winners Q&A with Crawford & Co’s Lisa Bartlett
In this Q&A, Insurance Post speaks with Lisa Bartlett, president for UK & Ireland at Crawford and Company, about its triple win earlier this year at the BIAs.
Vote for winners of the European Insurance Technology Awards
The shortlist has been decided and now Insurance Post readers can vote to decide the winners of the European Insurance Technology Awards 2023.
View from the top: Hiscox’s Fiona Mayo on why more technology shouldn’t mean less humanity
Fiona Mayo, Hiscox marketing director, says that increasing automation all too often results in treating humans like numbers.
Top 75 MGAs: Ripe
Ripe is making M&A part of its growth strategy, which means the business hopes to feature even higher up on future Insurance Post Top 75 MGAs lists.
Q&A: Megan Bingham-Walker, Anansi & Sarah Wernér, Husmus
With less than 0.5% of venture capital funding going to Black-led start-ups, Frances Stebbing speaks to two recipients of the Black Founders Fund to find out why this initiative is so important and how it helped their business.
Three insurance industry challenges for Gen Z to fix
Use artificial intelligence as an assistant, don’t let inclusion be a tick box exercise, and shape your company’s climate change efforts was the advice to Generation Z who attended iCan’s Elevate conference last week.
Big Interview: Davies Group CEO Dan Saulter
Dan Saulter, CEO of Davies Group, reflects on the last decade, shares the case for generative AI in his business and reveals growth plans for the years ahead.
Unveiling the future of commercial insurance: navigating risk, trusting data and empowering clients
Insurance Post, in partnership with Crif, conducted a comprehensive survey to explore the risks associated with the commercial insurance sector.
Synthetic ID fraud - a growing threat to the insurance industry
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
How insurers are tentatively embracing AI
Analysis: Frances Stebbing explores how insurers are using generative AI, while recognising the risks and preparing for the incoming regulation for this type of technology.
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
Zego automates 10% of claims after in-house move
Zego’s Ian Kershaw has hailed AI’s potential to ‘automate’ and ‘innovate’, after the insurtech brought some customer-facing functions in-house, allowing it to straight-through process 10% of its claims.
Best Insurance Employer: Zurich
Zurich has once again been rated a five-star place to work in this year’s Insurance Post Best Insurance Employers list.
Allianz, LV and Zurich to discuss speeding up fraud detection in Insurance Post webinar
Whilst some insurance fraudsters are getting smarter at using modern technologies to embellish their false insurance claims; other more opportunistic policyholders are being driven to seek illicit gains as the cost-of-living crunch means money is tighter…
It’s insurtech Jim, but not as we know it - Lemonade’s PRA authorisation shows intent
Content director's view: Jonathan Swift looks at Lemonade's landmark PRA authorisation and two second claim record and contemplates whether the once start-ups trek to the mainstream is entering the final frontier.
WTW collabs with Clyde and Co; Canopius unveils cyber team; Hiscox appoints CIO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.