United Kingdom (UK)
Insurers slammed over auto-renewal 'loyalty tax' of £37m
Insurers have been slammed for increasing rates on auto-renewals, amounting to what campaigners call a 'loyalty tax' of £37m.
Insure the Box tops 2500 employee learning hours in nine months
Insure the Box has delivered over 2500 hours of employee learning in just nine months.
Video: HPE's Mark Tritton on the potential of IoT in the insurance sector
HPE Internet of Things and emerging technology practice director Mark Tritton explains the benefits of IoT.
Swinton's Gilles Normand on why brokers can be a guiding digital hand
Swinton CEO Gilles Normand believes brokers can be the Amazon of the insurance market.
Scor names McMurdo UK insurance CEO
Stuart McMurdo has been named CEO of Scor’s UK insurance business.
Hastings staff to get instant customer feedback
Hastings Direct is rolling out a customer sentiment platform that will give its staff real-time access to their own customer feedback.
Gocompare uses tools to remove unconscious bias in hiring process
Price comparison site, GoCompare has decided to remove candidates’ names from CVs and create an all-female shortlist for its chief marketing officer role, in a bid to attract more female staff.
Analysis: Supply chains: Pruning supply risks
With supply chains entwined through businesses like ivy, disruption risks are climbing. Under-utilised policy wordings and little-known specialist covers haven’t weeded them out
Brokers urged to contact FSCS over Alpha collapse
Brokers and managing agents for Alpha Insurance are being urged to contact the UK guarantee fund.
Sedgwick UK will finalise organisational structure by June
Exclusive: Sedgwick UK will have finalised its operational structure following its merger with Cunningham Lindsey by June.
Lemonade to ditch traditional insurance policies
Lemonade has created an ‘open source’ insurance policy and will eventually stop offering traditional insurance policies to its customers.
Allianz to gain £250m commercial book from LV deal
Insurance giant Allianz will gain a commercial book worth £250m from LV following its purchase of 49% of LV’s general insurance business.
Week in Post: Picking up the pieces after Biba 2018
The possibility of physical and mental collapse is now very real. No sympathy for the Devil. Buy the ticket, take the ride.
Blog: Getting to the root of tree liability claims
Tree root liability claims are complex and lengthy but, handled properly, their costs can be contained, explains Jeremy Carpenter, tree root liability specialist at Questgates.
Brokers must analyse customers' exposure to Brexit
A panel of experts has told brokers at the British Insurance Brokers' Association annual conference that they need to be preparing for the UK's exit from the European Union and analysing their customers’ exposure.
Updated: MPs raise ‘strong concerns’ over whiplash reform
The government’s proposed whiplash reform could lead to significant access to justice concerns, according to a Parliamentary committee report.
UK motorists won’t have to apply for green card after Brexit
Drivers and truckers may not need to apply for a ‘green card’ in order to remain insured while driving in the European Union after Brexit.
Analysis: How Lloyd's is faring in the Middle East
As economies in the Middle East diversify, new opportunities for insurers and reinsurers are beginning to show themselves. Is the London Market taking full advantage?
Q&A: Alistair Hardie, Cega
Almost two years since it was acquired by Charles Taylor, Jonathan Swift spoke to Cega's CEO Alistair Hardie about what the deal has meant for the global assistance, travel risk and claims management services provider.
QBE's Chris Wallace on IDD as a new dawn for customer engagement
The Insurance Distribution Directive gives insurers a platform to engage with customers and to do so with transparency, writes Chris Wallace, executive director of Europe at QBE.
Insurance panel calls for stricter fire regulations
A panel of insurers, brokers and loss adjusters has called for stricter fire regulations, on the eve of the publication of the Hackitt review of building regulations and fire safety.
FCA: Client money handling a 'continual focus'
The Financial Conduct Authority advised that oversight of how brokers handle client money is a continual focus at a seminar exploring ‘Customers – at the heart of our business’.
Ageas uses full weather reserves on 'Beast from the East'
Ageas used its full weather damage claims allowance for the year during Q1 2018 after the fallout experienced by the Beast from The East.
Tough times ahead for generalist brokers, says Gallagher retail boss
Exclusive: The current operating environment is one of opportunity for brokers with a specialist offering but it’s tough times ahead for generalist brokers, Gallagher’s retail CEO has said.