Personal
Insurers wasting time and putting public at risk with fruitless CCTV requests
Exclusive: Claims handlers are badgering Traffic Scotland with requests for CCTV footage – but insurers may be pointlessly taking resources away from public safety matters.
Marsh/Volante launch shareholder activism product; insurance sector launches flood directory; GRP buys Hamilton Fraser; Liberty rolls out real-time flood warning solution
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
British Insurance Awards Countdown: In 2021, which firm became the 15th different name to win General Insurer of the Year?
There are now just 15 days left to get your British Insurance Awards entries in [closing date: 11 March].
Travelers buys Trov’s tech
Travelers has bought Trov’s technology assets, with most of the insurtech’s team joining the insurer.
Ageas to announce series of distribution deals as it enters personal lines-only future
Ageas is set to unveil a series of new distribution deals throughout 2022 as it continues to double down on intermediated personal lines business following the sale of its commercial lines business to Axa last week.
Cladding campaigners seize on ABI hashtag to highlight 'extortionate' premiums
Leaseholders that have seen their buildings insurance premiums skyrocket as a result of the cladding crisis took to Twitter on Tuesday to highlight what they regard as extortionate practices on the part of the insurance sector.
Not enough being invested in flood defences: Aviva's Winslow
Not enough money is being spent on flood defences and resilience measures, Aviva UK & Ireland general insurance CEO Adam Winslow has said.
O'Dwyer focuses on collaboration in ABI address
Current industry challenges require collaboration if much needed support is to be delivered, ABI president and Royal London CEO Barry O’Dwyer has told insurers.
Briefing: With the sale of its commercial book to Axa, Ageas has gone full circle to return its old self again
Post content director Jonathan Swift looks at the journey Ageas has been on over the last 13 years and concludes it has done an awful lot - but now looks more like its 2009 incarnation than ever.
Intelligence: Raising the AR bar
The insurance industry should not kid itself that it has no issues in its use of appointed representatives but, according to specialists, the FCA consultation should not strike fear into well-run businesses, writes Emmanuel Kenning.
Inflation impact to 'dominate' personal lines picture: Allianz's Holmes
Inflation will begin to dominate the personal lines rating environment in 2022 as the lingering impact of the pandemic on rates subsides, Allianz Holdings CEO Colm Holmes has said.
Eunice could be 'most impactful' storm parts of UK have seen in years
Red weather warnings are in force across parts of England and Wales with significant disruption expected as Storm Eunice tracks across Ireland and the UK.
Industry 'cautiously optimistic' discount rate will be set before NI Assembly dissolves
The Northern Ireland government actuary department will have had less than two months to complete the review of the discount rate before the Assembly dissolves on 25 March, but industry watchers remain “cautiously optimistic” this is achievable.
Somerset Bridge and Leave EU appeals against ICO penalties come to an end
Somerset Bridge and Leave EU’s appeals against penalties imposed by the Information Commissioner’s Office in 2019 have come to an end, the former withdrawing its appeal while the latter's was dismissed after it failed to attend a hearing earlier this…
Claims Apprentice back for 2022 – get your application in today
We are on the hunt for the next Claims Apprentice, with the return of the popular video series for 2022.
MoJ publishes simplified claims portal user guide after previous guidance branded ‘off-putting’
The Ministry of Justice has published a five-step guide to using the Official Injury Claim portal after the previous 64-page long guidance was branded as “off-putting” and “complex” by critics.
High Court rules Marshmallow breached Toba and misused Mulsanne's confidential information
Marshmallow breached its obligations under a terms of business agreement with Mulsanne and misused Mulsanne’s confidential information in preparation to launch its own insurance company in January 2021, the High Court has ruled.
Covéa’s Adrian Furness on making insurance careers more than just a job
Adrian Furness, CEO of Covéa Insurance, addresses how and why the industry must support staff with an emphasis on providing positive engagement, a sense of community and mental wellbeing.
Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Travelers updates on coal stance; Hubb claims metaverse first; Thomas Cook signs insurance partnership; and Vitesse backed by HDI as it raises $26m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Stepping into the unknown
Aude Saint-Paul, director at Simon Kucher and Partners, considers how the Financial Conduct Authority price walking ban will change customers’ behaviours, and what opportunities and challenges it has in store for insurers.
Floodflash to establish US presence following $15m venture capital raise
Floodflash has raised $15m (£11.1m) in a Series A funding round, which it intends to use to fuel its international expansion.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Brokers defend record amid insurance probe into 'failing' market for flats and tower blocks
Amid regulatory scrutiny brokers have accepted there are insurance challenges for flats but sought to defend their role when approached by Post.