Personal
BIA 2023: Winners Q&A with Personal Lines Broker of the Year Co-op Insurance
Following its recent win as Personal Lines Broker of the Year at the 2023 British Insurance Awards, Co-op Insurance managing director Charles Offord reveals his thoughts on what made it stand out.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.
Why motor insurers undervalue replacing damaged vehicles
With the FCA ordering Direct Line to review motor loss claims, Jeff Winn, founder of Winn Group, explains why some insurers are underestimating the cost of replacing damaged vehicles.
Loose lips can sink general insurance ships
Editor’s View: Emma Ann Hughes considers what the fallout from the clash between NatWest and Nigel Farage could mean for the general insurance industry.
View from the top: GRP’s Duncan Carter on cooling down a political hot potato
Duncan Carter, CEO of retail at Global Risk Partners, warns that a ban on paying commission to property-managing agents could backfire for leaseholders.
Ghost broker sentenced for £302K insurance policy scam
A ghost broker who charged more than 900 unsuspecting motorists £300 each for fraudulent motor insurance policies has been sentenced.
UK tourists to be offered extreme heat insurance
After tourists across Europe suffered delayed, diverted or cancelled flights as temperatures hit highs of 47C, US-based insurance start-up Sensible Weather has announced plans to offer UK travellers ‘extreme heat’ insurance.
Aviva and Flood Re call for planning rules to be overhauled
Aviva and Flood Re have called on Rachel Maclean MP, minister for housing and planning, to ensure planning rules are updated to align with the UK’s legally binding Net Zero targets.
Could a motor insurance crisis become a political storm?
Content director's view: As Zurich pulls out of the personal lines broker market, and with motor far from being flavour of the month for investors and capacity providers, Jonathan Swift asks could a combination of withdrawals and lack of new competition…
Claims management companies face personal injury exile
Financial Conduct Authority figures reveal the number of claims management companies that cover personal injury has dramatically dropped to just 30.
View from the Top: Aviva’s Adam Winslow on insurers’ critical role supporting Net Zero transition
Adam Winslow, CEO of UK & Ireland general insurance at Aviva, says out of sight downsides mustn’t be put out of mind as insurers support Net Zero transition.
Which? warns insurers are falling short of Consumer Duty standards
As the deadline for the Consumer Duty edges closer, a Which? survey has highlighted shortcomings in how insurers explain rejected claims.
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
Aviva buys Barclays home insurance portfolio
With just days to go until the Financial Conduct Authority’s Consumer Duty deadline, Aviva has bought Barclays UK’s home insurance portfolio, which comprises 350,000 customers.
Axa appoints Tara Foley as CEO
Tara Foley will take over as CEO of Axa UK & Ireland on 1 September after almost three years as CEO of Axa UK Retail Insurance.
Four insurers save £650K by challenging credit hire costs
Admiral, Hastings Direct, KGM Underwriting Services and LV General Insurance have successfully challenged the prices charged by credit hire firms in recent weeks, according to law firm HF.
Flood Re aims to make Build Back Better the industry standard within a year
Flood Re CEO Andy Bord set out his ambition to make ‘building back better’ as much of an industry standard within a year as ‘new for old’ is with regards to contents insurance claims.
Reclaimed parts driving motor insurance profitability
Analysis: Fiona Nicolson examines how reclaimed parts have become a vital solution to the ongoing parts shortages affecting body shops and motor insurers.
How travel insurers are helping tourists who stay away from the crowd
Meitav Harpaz, CEO and co-founder of insurtech Pattern, explains how travel insurers are adapting their approach post-pandemic for the growing number of tourists who want to safely distance themselves from crowds.
Trade Voice: CII’s Matthew Connell on how the industry measures up on Consumer Duty outcomes
Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says the trade body’s outcome monitoring suggests insurers and brokers are in a good place ahead of the Consumer Duty deadline.
Zurich to focus on HNW, MGAs and partnerships as it pulls out of broker PL
Zurich UK has today announced plans to refocus its personal lines home and motor business to concentrate on high-net-worth through Zurich Private Clients, alongside its MGA and partnership channels.
Hillon to succeed retiring Kenyon as Allianz Personal pricing director
Allianz Personal has appointed James Hillon as director of pricing for personal lines, replacing the retiring Hugh Kenyon.
Best Insurance Employer: Zurich
Zurich has once again been rated a five-star place to work in this year’s Insurance Post Best Insurance Employers list.
Best Insurance Employer: Axa
Axa achieved a five-star rating in this year’s Best Insurance Employer list thanks to eight out of 10 employees feel a sense of inclusion and belonging.