Personal
How police are working to tackle the rising scourge of ghost brokers
Ghost broking cases are lengthy and expensive to investigate
Exoskeletons: How wearable robotics could transform medical claims
It sounds like science fiction, but exoskeletons are increasingly being used in rehabilitation therapy and insurers are getting in on the act.
Cycling: Superhighways for European insurers?
Cycling as both a sport and a means of commuting currently enjoys a very high profile. Whether for health, convenience or passion, it seems more people are turning to pedal power, and the European insurance industry is beginning to take notice.
LV's Martin Milliner on how getting whiplash right could restore faith in insurance
Working with government, regulators and trade bodies to build public trust in insurance is a common aim of our profession and more important than ever when considering today's unnecessary claims culture.
UK General's Karen Beales on the future of personal lines broking
The personal lines market has been interesting during the past 12 months.
Industry welcomes government's position on driverless cars
The industry has welcomed the government’s response to last year’s driverless car consultation.
Blog: Connectivity is revolutionising the claims industry
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Editor's comment: What the Kwik Fit fitters can't fix
When I was a child you couldn’t get better than a Kwik Fit Fitter, they were the boys to trust!
Spotlight: Motor data: Taking today's customers into the fast lane
Having grown up in the internet age, Millennials have very different expectations to previous generations. Young people are getting into the driver’s seat and motor insurers need to understand how to build a relationship with them
Trouble brewing: What went wrong at Kwik Fit Insurance?
At the end of November, Ageas confirmed it would be closing Kwik Fit Insurance’s Uddingston site, putting 521 jobs at risk.
Europe: How to spot online insurance opportunities
More than 400 online channels of insurers in Europe are currently doing business and this number is increasing. However, not all of these online channels are successful.
Kofax's Ong on innovations to enhance customers’ digital experience
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.
Blog: Brokers need to tap the Gap potential
Guaranteed asset protection insurance presents a largely untapped opportunity for brokers.
Russian insurance market expected to grow in 2017
As Standard & Poor's is revising its outlook on Russia upwards, local insurers are predicting the market will grow in 2017.
Roundtable: How to connect with the Millennial market
Penetration into the under-30s market remains low despite new app-based products and innovative solutions. Post, in association with GMC software, hosted a roundtable to find out what more the industry can do to address this
In Depth: Unrated insurers: The Biba Litmus Test Report
The downfall of Enterprise and most recently Gable has again raised the thorny issue of unrated insurers.
Motor trader jailed in £10,000 crash for cash scam
A motor trader who tried to claim almost £10,000 for a staged crash for cash accident has been sentenced to 20 months in prison.
Q&A: Simon Stanfield, Motor Accident Solicitors' Society
Simon Stanfield was elected chair of the Motor Accident Solicitors’ Society the day before the Ministry of Justice published its consultation paper on whiplash reform.
Blog: Leadership in a short-term world
Short-termism is the hallmark of our era. We live in a disposable, transitory society - as evidenced everywhere from the fate of the England football manager and the last leader of the UK Independence Party to the fickleness of government policies. The…
Covéa's Carol Geldard on why a child's perspective can be helpful
It’s slightly galling, but at the same time strangely satisfying, when your 11-year-old points out the glaringly obvious.
UK's IPT now 6th highest in Europe
The UK now has the 6th highest standard rate of insurance premium tax in Europe, coming after Germany, Greece, Italy, the Netherlands and Finland.
Tackling flood risk needs a collaborative effort, says Flood Re chairman
Insurers, environment agencies and government need to collaborate if they are to tackle the threat of flooding effectively, said Mark Hoban, chairman of the board of directors at Flood Re.
High-net-worth fraud: A real rarity?
Many believe fraud in the high-net-worth market is rare. Is this the case, or are insurers just remaining tight-lipped about the problem?
Aviva's Stephen Pond on why prevention is the best possible cure
Embracing technology is the way forward for insurance companies