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Spotlight: Motor data: Taking today's customers into the fast lane

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Having grown up in the internet age, Millennials have very different expectations to previous generations. Young people are getting into the driver’s seat and motor insurers need to understand how to build a relationship with them

As well as expecting to be able to buy insurance online quickly and easily, Millennials are much more likely to share their views online. Getting it wrong can cost an insurer its reputation.

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Q&A: Massimo Cavadini and Pardeep Bassi, WTW

Massimo Cavadini, head of product, pricing, claims and underwriting for Continental Europe at WTW, and Pardeep Bassi, global proposition leader for data science, insurance consulting and technology at WTW, delve into the 2025 European Insurance & Occupational Pensions Authority’s Generative AI Market Survey and whether a rewrite of the rules of insurance analytics is required.

Q&A: Preferred’s Lee Sadowski

Having departed Crawford & Company in 2023, Lee Sadowski joined insurance property claims specialist Preferred – a company he had previously tried to buy – as chief strategy officer. Almost two years on he reflects on diversification and achieving zero complaints with a strategic client.

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