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Blog: Aspirational insurance – a new idea for the sector to consider
The current insurance model is 'failure' oriented - paying out on something negative happening. Should the industry reconsider this and reward 'success' instead, asks Geoff Knott, a director at Ninety Consulting
This Week in Post: Telematics and other technologies
A new telematics provider is about to enter the motor insurance market, targeting the lower-premium segment, beyond just young drivers.
Aviva claims director does not expect digital strategy to change with Mark Wilson’s departure
Andrew Morrish, claims director at Aviva, has said that he doesn’t foresee Aviva’s digital push changing with the departure of CEO Mark Wilson.
Telematics broker My Policy names Roger Ramsden as group CEO amid wider restructuring
Telematics motor insurance broker, My Policy Group has appointed Roger Ramsden as group CEO.
Analysis: AI's hidden risks
Artificial intelligence will have unexpected consequences, which will raise tricky liability questions and will probably change the nature of claims
Guidewire marketplace to 'stimulate' insurtech economy
Guidewire’s insurtech marketplace will bring benefits for both insurers and insurtechs, members of the press heard at its annual conference in Las Vegas.
Crawford’s 'We Go Look' app comes to the UK
Crawford-owned We Go Look is bringing its self-service on demand inspection app to the UK.
Dual pricing: Dual pricing hitting loyal home insurance customers
Loyal customers are being penalised for staying with an insurance provider, leaving thousands paying excessive home insurance premiums, according to Which?
Dual pricing: Consumer 'super complaint' forces investigation into dual pricing
Consumer champion Citizens Advice has submitted a super complaint to the Competition and Markets Authority over the “loyalty penalty” in insurance, forcing an investigation.
Ex-Ingenie CEO King reunites with Lineker to launch Munich Re-backed insurtech Ticker
Former Ingenie founder and CEO Richard King has teamed up with Munich Re Digital Partners to launch a new telematics motor provider Ticker in the new year.
Q&A: Alzheimer's Society's Tim Shakespeare on why the Insurance Day of Giving is so important
With under a month to go until the first ever Insurance Day of Giving on behalf of Insurance United Against Dementia and Alzheimers’ Society, IUAD board member Jonathan Swift spoke to the AS research information manager Tim Shakespeare about why it is…
UK insurers in talks to tackle mobile use while driving
Several UK insurers are in discussions over the possible adoption of a device that blocks the physical use of a phone by the driver in a moving vehicle.
Axa's David Williams on why insurers need to drive autonomous car initiatives
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Regulators consult on impact of climate change on insurers
The Prudential Regulation Authority and Financial Conduct Authority have both invited insurers to respond to consultation papers on the impact of climate change on their operations and investments.
Insurance industry better equipped to deal with Storm Callum claims after 'significant effort' to implement resilient repairs
As the clean up operation starts following Storm Callum this weekend experts have said the insurance industry is better equipped to deal with flood claims than previous years due resilient repairs and better communication.
Motor insurance premiums could reach 'new highs' as Brexit uncertainty drives first motor insurance rise in a year
Following four consecutive quarter-on-quarter price cuts motor insurance premiums have risen by an average of 1% for quarter three of 2018 according to the latest Confused car insurance price index – in association with Willis Towers Watson - amid…
Analysis: Subsidence surge
Insurers and loss adjusters are using digital technologies to handle this autumn’s surge in subsidence claims but they are not forgetting the human touch is the best way to get to the root of the problem
Blog: The death of the chief digital officer
As dead as a CDO-do; terrible pun, but with Andrew Brem departing as chief digital officer at Aviva and not being replaced, Jonathan Swift mulls whether this job title will soon be going the way of this flightless bird
Apil's Brett Dixon on how the future discount rate could be skewed
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.
Blog: How use of the supply chain can help meet high customer expectations – and manage costs
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the…
Blog: Mark Wilson the surefire hit as Aviva CEO, who lost the trust
Following yesterday's announcement by Aviva that Mark Wilson is to step down as group CEO of Aviva, Jonathan Swift reflects on why the move was not such the "shock" some painted it as.
Blog: Flood claims involving children
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
Compare the Market owners see profits rise despite blow from abandoned IPO
Compare the Market owner BGL Group has seen underlying pre-tax profits soar by 16% in spite of its abandoned initial public offering.
Theresa May pledges to take action against dual pricing
Prime Minister Theresa May has vowed to take action against companies that impose a “loyalty penalty” on customers.